I was instrumental in driving the company's growth of 68% over three years. I ensured that 99% of customer requests were resolved within 24 hours or less, leaving our customers satisfied and happy. I onboarded four new employees and subcontractors in three years, providing them with top-notch training on products, processes, and procedures. Additionally, I implemented a vendor training program that helped to drastically reduce installation time and support requests by 47%. I also created and maintained policies and procedures that were fully compliant with international management systems, ensuring that all operations ran smoothly and efficiently.

Logistics management Tier 2 troubleshooting and remote assistance, Sales and lead management, Order processing and shipping, Liaise with vendors, clients and management, Prepare data analysis , presentations and reports for management, Marketing through social media and direct campaigns, Accounts receivable and payable, Employee on-boarding and training.

I offer consultant services for people who wish to develop a management system for ISO9001, ISO14001 & AS4801. I sometimes provide advice only, and other times create the supporting documentation with client input.

I coordinated the setup of remote concrete plants, sourced raw materials, and established ISO-compliant environmental and quality management systems. I also oversaw the training of field technicians and set up remote testing facilities.

I collaborated with other technical managers to ensure the optimal maintenance of concrete mix design and issued regular reports to customers. As the manager of the lab, I was responsible for all aspects of NATA compliance and testing as required by AS1379. Additionally, I assisted in the training of new management graduate trainees, helping them gain a better understanding of concrete quality requirements through practical experience in the technical department. We successfully passed our external audits for three consecutive years.

Maintain optimum equipment servicing and calibrations to ensure most accurate test result, Regular product review to ensure compliance with relevant standards, Regular review of test results to minimise material cost and optimise product performance, Compliance with ISO 17025 requirements, Staff recruitment, Design and oversee complex and expansive research trials, Manage and develop teams, Implement and monitor OHS and environmental management systems

My duties included operating CNC and edge bander machines to make furniture. CNC machines use computer programming to control the machinery and make the production process more precise and efficient. Edge bander machines add a strip of material to the edges of furniture boards to give them a finished look.

I successfully taught the high school curriculum to ESL students and seamlessly took on the role of Vice Principal when the principal was absent. I was instrumental in developing an effective multicultural curriculum and textbooks for grades K-12.