Michaela Heinz Email and Phone Number

• Manage the entire facility: canine boarding, training, and animal health hospital ensuring that the daily operations run smoothly and clients’ expectations are met/exceeded• Performed/assisted surgeries, medications, and utilized the medical equipment to care for animals needing any necessary treatment• Conducted sales calls on a daily basis closing many high-end sales including upselling clients to purchase better training programs & boarding options; while also meeting the daily business revenue goal of $10,000 even making the business up to $25,000 some days. • Built strong relationships with clients by going above and beyond and providing consistent and detailed communication regarding the progress, condition, and any issues with their pets.

• Assisted in improving practices that relate directly to animal care, such as scheduling, preparing, administering, and reporting medications, vaccines, and other treatments as prescribed by veterinarians, and implemented wellness plan options and preventive care• Maintained clinical records including pet treatment and laboratory documents, research updates, medicine, equipment, supply, and animal inventory• Worked in the Prairie Oak Alpaca Farm shop selling products, creating inventory and ordering system, input inventory, created and modified forms, administered accurate records and account profiles

• Cultivate and maintain effective working relationships with veterinarians, farriers, dentists, etc.; schedule and manage appointments• Follow care plans recommended by veterinarians as needed; ensure proper administration of medical care (e.g., soaking and wrapping hooves, injections, vaccinations, intravenous tubings) for equine and cattle• Ensure the proper identification and interpretation of medical problems (e.g., abscess, hematoma, founder, disease, and behavior variations) for equine and cattle• Monitor the progress and perform training of equine, and evaluate the development of foals• Research innovative medications, treatments, and new/current horse management techniques to further advance rehabilitation, husbandry, and well-being of equine and cattle

• Worked closely with architect and head contractor to implement the plans and specifications for the project, sketch preliminary design plans, including electrical and partition layouts, create a timeline for the project and estimate project costs, place orders for materials and oversee the installation of the design elements• Provided support to Construction Project Manager by performing basic carpentry tasks, reviewing construction blueprints, managing high-volume communication with subcontractors (electricians, and plumbers) to facilitate and accelerate the project

-participated in swimsuit photo shoot in Huntington Beach to promote the new summer line-surfed in company gear to create action shots for the campaign

• Assisted residents with healthcare needs under the supervision of a Registered Nurse (RN) or a Licensed Practical Nurse (LPN)• Responsibilities included recording vital signs, assisting residents to and from their bed or chair as needed, helping them with feeding and personal hygiene; and assist nurses during preliminary medical care