Michaela Herbert Email & Phone Number

Winchester, England, United Kingdom

• During my time in Waitrose, I was promoted from Sales Assistant to Assistant Manager within my first year working for the company. My responsibilities included:
• Dealing and handling customer queries and complaints
• Managing partners pay and development – this includes conducting relevant training for staff members, writing appraisals, handling grades of pay and organising staff rotas
• Responsible for waitrose.com – organising customer statements, deliveries for the customers, filing confidential information, ensuring GDPR was up to date, and writing relevant correspondences to customers
• Handling small to large scale projects effectively
• Communicating with staff and customers efficiently and effectively

Southampton, England, United Kingdom

• During my time at Baileys, I assisted in running the office on a day-to-day basis. My responsibilities included:
• Fielding telephone calls from staff members and customers
• Keeping a positive attitude and working well under pressure
• Ensuring that workload is priortised effectively and efficiently
• Using MS Office packages: Word, Excel, PowerPoint and other basic IT packages
• Good communication skills at all levels

Law

City And Guilds Level 2 Travel & Tourism, Tourism And Travel Services Management

A-Levels, Law