Michaela Hill Msc (Assoc Cipd) Email & Phone Number

Key Responsibilities: • Providing comprehensive and commercial Employee Relations advice and expertise to managers across Retail (Food), Logistics, Funeral & Life Planning and Legal Services in line with Co-op principles, Group policies and operational needs. • Coaching and advising all levels of management to enhance their people management capability to create a positive working environment for all colleagues and challenging pre-conceived ideas in relation to business risk. Significant Achievements:• Influencing people changes in Business Champion roles specifically for Legal Services Management Information Data and Group Income Protection Scheme. • Efficiently managing Early Conciliation and Employment Tribunal claims from receipt to resolution as the dedicated point of contact for key stakeholders and solicitors.

Key Responsibility:• Leading and delivering the people plans and processes for complex TUPE Transfers and Closures across all business areas by supporting internal and external stakeholders with A&D expertise and tracking progress against key project landmarks. Significant Achievement:• Successfully implemented tailored Acquisition and Divestment documentation and process information for each function which drove continuous improvement across the business.

Key Responsibilities: • Delivered high quality Employee Relations support and advice for management teams across 950 locations and approx. 40,000 employees, adapting communication style according to individuals’ knowledge and experience. • Pro-active case management of all regional Appeal, Grievance, Long Term Sickness and Flexible Working cases (approx. between 20-80) by monitoring progress, reporting weekly and escalating accordingly.• Collaborated with key stakeholders (Regional Personnel Managers, Regional Managers and Area Managers) on casework to achieve results aligned with both Company and HR strategies. • Supervised 4 Advisors – conducted regular 1-2-1 meetings, measured performance against team objectives (SLA) and delivered feedback. • Coached and mentored the Advisor team on case management practices and workload prioritisation. • Produced monthly statistics per region on Employee Relations cases for Personnel Strategy meetings with high attention to detail. Significant Achievements:• Awarded Employee of the Month for going the extra mile to maintain a consistent service, especially during peak times, which increased stakeholder satisfaction and confidence.• Successfully guided Area Manager through complex Long-Term Sickness case and implemented a work-related Stress Risk Assessment which assisted phased return to work arrangements for colleagues.

Key Responsibilities:• First point of contact for all generalist HR queries for approx. 80 European employees. • Prepared and issued UK Offer Letters and Contracts of Employment and conducted the Company Induction programme for all new employees.• Maintained European benefit administration, specifically Company Car, Pension and Healthcare schemes.• Managed employee absence, specifically Maternity and Paternity arrangements plus sickness and holiday. • Updated the Employee Handbook in line with policy and legislation changes. Significant Achievements:• Managed 7 European payrolls (preparing and processing payroll data) and improved accuracy levels to consistently achieve 100% each month which increased operational rigour and efficiency.• Accurately implemented Pension Auto Enrolment procedure in compliance with legislation and enhanced employee engagement by securing 98% membership rate. • Successfully delivered Absence Management project to streamline holiday request and approval process which involved reviewing all absence records and delivering upskill sessions for managers and employees.

Key Responsibilities:• Managed up to 20 volunteer staff on a monthly basis including weekly rota schedules. • Facilitated hot and cold refreshments and snacks before and after weekly church meetings. Key Achievement:• Continually assessed and implemented new ways to provide a better service, i.e. effective set up and pack down in accordance with the time and resources available.

Key Responsibilities:• Handled all HR requests received from Restaurant and Head Office staff by telephone, email and post. • Accurately inputted master data for new hires, promotions and terminations into HR Information Systems and maintained precise records (electronic and paper files) throughout the employee lifecycle. • Liaised with Payroll to effectively administer regular and ad-hoc payments, including pension and bonus schemes.• Supported HR Director and HR Managers, specifically with TUPE, ETW and NMW projects.Significant Achievement:• Supported TUPE transfer process for 800 employees by co-ordinating the due diligence administration.

Key Responsibilities:• Organised and monitored rota to ensure emails were responded to promptly and supportively.• Regularly attended Action Council meetings.Key Achievement:• Restructured recruitment process by creating an application form to diplomatically select volunteers for compulsory training.

Key Responsibilities:• Contacted Alumni to gain financial support for the University’s various funds.• Established and maintained a rapport with former students in every conversation.Key Achievements:• Developed ability to negotiate and flexibly tailor information to each individual.• Secured one off and regular donations.

Key Responsibilities:• Completed initial CV screening and short listing of candidates and conducted telephone interviews.• Reviewed and updated documentation in line with current employment legislation.• Inputted employee data in an online HR admin system (PeopleLog).• Researched and prepared articles on HR related topics for client newsletter.Key Achievement:• Learned how to use PeopleLog and assisted with setting up and maintaining employee records.

Msc Human Resource Management, Distinction

Modules included: Managing People in Organisations and Human Resource Management. Dissertation research investigated the impact of remote.

Cipd Advanced Level 7 Certificate In Human Resource Management

Modules included: Coaching & Mentoring, Leadership Skills and Resourcing & Talent Management.

Cipd Foundation Level 3 Diploma In Human Resource Practice

Modules included: Supporting Organisational Change and Learning & Development Activities.

Bsc (Hons), Social Psychology, First Class Honours

Activities and Societies: Student2Student Project Leader, Loughborough Employability Award, Salsa Society, Open Heaven ChurchModules.

A-Level, English Language, Psychology, French, Geography

A Level: English Language (A), Psychology (A), French (B) AS Level: Geography (A)