Administrative Assistant
Made outbound and receive inbound calls updating changes on accounts, including account holders, finance companies, banks and more, while exercising confidentiality. Tracked metrics for calls and bill payments. Analyzed messages and invoices to correct department. Developed detailed project plans including cost, scheduling and direct payments and changes to correct departments. Oversee account management and maintenance. Modified accounts and endorsements. Communicate critical information to executives regarding customers, third parties, etc. Multi-task with multiple screens. Claim audits, claim reprocessing, and claim adjustments for claims received from providers for patients. Received bill payments for monthly insurance premiums. Updating demographics. Communicate critical information about claims to customers. Handled office work like word documentation, excel spreadsheets, faxing, emails, and calendar updates, for Executives, Directors, and C suite executives;
