Michaela Ikeda Email & Phone Number

Greet and respond to guests in person, over the phone, or via email.Answer questions regarding lake and campground operations and regulations.Create, edit, and cancel reservations in the online reservation system.Providing customer service to deliver ice, firewood, fishing permits, etc to campsites.Processing payment for reservations, fishing permits, and other items over the phone and in person.Reconcile bank deposit sheets from daily account receivables.Perform cash drawer audit/reconciliation. Retrieve mail and deliveries from the Treatment Plant. Make copies of flyers describing promotions, rules and regulations for customers..

Packaged or bagged purchases and helped customers move items to vehicles.Assisted customers with price checks, heavy items, and finding products.Collected shopping carts from the parking lot to maintain cleanliness.Answered questions and informed customers of current sales and promotions.Returned exchanged or unwanted items to correct shelf locations and organized display arrangements.Worked closely with front-end staff to assist customers.Reviewed products and store policies to establish and enforce rules when customers request refunds.Assisted cashiers by bagging groceries with either plastic, paper or reusable cloth bags.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Maintained store cleanliness and sanitation through maintenance sweeps and restroom checks.Answered customer questions face-to-face or by phone. Processed merchandise returns and exchanges.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Completed diverse tasks on a daily basis to serve customer needs, including processing and issuing money orders, sending money via Western Union, managing returns and exchanges.Trained new employees in procedures and policies in order to maximize team performance.Managing and ordering inventory.

Bachelor Of Arts - Ba, Psychology

Education record