Michaela James Email & Phone Number

Oakland, California, United States

Oakland, California, United States

• Creating how-to videos for use of UC internal system specifically for search firms partnering with UC Locations for executive level searches and sourcing level searches.
• Creating follow up surveys via Alchemer for Implicit Bias course completion
• Assisting with implementation and testing of AlumniFire networking site for cohorts who have completed internal programs UC Women’s Initiative (WI) and UC Coro Systemwide Leadership Collaborative (UC-SLC).
• Assisting with creation of image depository for the UC Learning System Management (LMS)
• Monthly attendee and scribe of Systemwide Training Directors touch base and Core Competency Workgroup meeting

Oakland, California, United States

• Was selected as a core member of the Office of the President’s Anti-Racism Task Force
• Co-chaired the Retention workgroup geared towards providing workforce management and initiatives to be shared as recommendations to the UC President
• Worked alongside workgroup which consisted of leaders across Office of the President to prepare documentation to be shared with the President within the scope of Retention as it relates to OP
• This coincided with rotation within Systemwide Talent Management

Oakland, California, United States

• Member of the planning committee for the inaugural 3-day conference of the Systemwide HR Institute (SWHRI) in 2019
• Led the Networking and Engagement team within the planning committee
• Reprised role again in 2020 for the remote SWHRI conference
• 2020: Also worked with the teacher group (recruiting teachers for classes and vetting teaching proposals), and also worked with the swag team.

Oakland, California, United States

• Assisted with UCOP’s Affirmative Action Plans (AAP). The AAP Project consisted of preparing and reviewing the AAP for compliance with federal regulations. Additionally, the AAP project included conducting an internal.
• Facilitated the Pay for Family Care & Bonding workgroup meetings
• Responded to incoming grievances Systemwide that fell within the scope of the University of California’s policies PPSM-70 (non-represented employees) and Article 33 (represented employees).
• Active attendee of Council of University of California Staff Assemblies (CUCSA) meetings.

Oakland, California, United States

• Worked alongside the Business Controls team in RASC.
• Implemented a Welcome Plan checklist to be used by supervisors and managers, to track all the necessary actions that must be completed before and during the first 45 days of onboarding a new hire, thus streamlining the.
• Created a check list for new hires themselves, where they could view the orientations and trainings they must attend within their first month.
• Worked closely with the Disability team on various projects pertaining to the processing of disability requests and special retirement requests.
• 2019 People Management Conference (PMC): The PMC is a conference geared towards the Senior Manager Group of employees with leadership positions at locations within UC. I served as a workshop moderator for our speakers.

San Francisco Bay Area

• Manage Salesforce queue for highest earners in the company alongside Compliance Manager.
• Responsible for rolling out new process/procedures to the Compliance team and training team members on proper standard operating procedures.
• Interpret and clarify rules and regulations for Consultants as stated in the Policies & Procedures and Terms & Conditions.
• Propose enhancements to Policies & Procedures, Terms & Conditions and Consultant Applications and Enrollment Flows and manage the process to update the documents when business conditions warrant.
• Regularly work with Compliance Operations Manager and Compliance Manager on ways to improve system functions for the team.
• Regularly collaborate with Compliance team members and cross functionally with other departments on internal projects and processes.

San Francisco Bay Area

• Point person for escalations and escalated complaints from Consultants.
• Assisted in transcription of Compliance SOPs
• Spearheads risk analysis, and is involved in risk-based preventive programs, and audits.
• Ensure that Consultants and Customers are fully educated on all inquiries and processes related to the Policies & Procedures.
• Maintain a comprehensive understanding of processes and systems in order to facilitate and conduct training for internal staff.
• Proactively identify and notify the Compliance Management Team on Consultant training opportunities.

San Francisco Bay Area

· Monitor the internet for products on auction sites and non-compliant social networking profiles.· Draft responses to e-mails which support the spirit of the Policies, the Company’s values, the legal environment and a consistent approach.· Answer incoming phone calls from Consultants and Preferred Customers regarding compliance issues.· Educate.

San Francisco Bay Area

I worked directly with customers and Consultants to answer any and all inquiries within required service levels. I addressed both inbound calls and emails on a daily basis while also escalating any technical issues to the appropriate departments. I also assisted in department side projects such as updating the Sales Support internal knowledge base, and.

San Francisco Bay Area

I addressed an average of 50-200 tickets daily, using primarily Zendesk as well as Gmail. In addressing these tickets, I assisted with customer inquiries, resolved issues, and also received customer feedback. Upon receiving customer feedback, I utilized the information to help improve the user experience by relaying this information to Marketing and our.

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: University Study Abroad Consortium Member, National Collegiate of Scholars MemberHonors and Awards Received.

Education record

As a University Study Abroad Consortium Member, I attended college for a semester in London.

Education record

Activities and Societies: California Scholarship FederationHonors and Awards Received: First honors - Freshman year Second honors.