Michaela Johnson Email & Phone Number

Irving, Tx, Us

Dallas/Fort Worth Area

Bedford, Texas

Currently Managing a PMB Fulfillment Center handling Underwriting, Processing and closing.

Managed one of the highest producing Underwriting Teams within MetLife Home Loans. Manage staff of 2 supervisors, 15 underwriters and 2 clerks. Have also managed registration, processing and closing teamsCoach and develop team with the implementation of Underwriting Standard Process and adhering to all Quality Assurance policiesAttend sales partner meetings and conference calls to provide training and updatesCollaborate with recruiters on hiring qualified candidates Answer and solve any escalationsCoordinate and manage virtual officeCreate and implement processes in workflow to lower turn times, increase loan quality, and provide excellent customer service

Managed staff of 116 employees including processing, closing and underwritingWorked with Divisional Management team to implement procedures and workflow changes within the fulfillment siteManaged all escalations for sales and operations staffConducted daily, weekly and monthly meetings with team to train, suggest more efficient processes and help set and meet goals within each team to achieve corporate goals for the site

Developed and managed operations, sales and underwritingTrained all new employees on systems and complianceAssisted all staff with issues and problems on filesSet-up and implemented FHA Direct Endorsement, VA Automatic program and FHLMC and FNMA automatic underwriting systemsImproved and streamlined process in operations to achieve an increase in fundings from $5,000,000 per month to $24,000,000 per month

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