Michaela Jones Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Following the exit of Travel Counsellors from the Australia Market, I was responsible for the initial launch and onboarding experience of those independant business owners who transitioned to the brand new, industry leading home based agency model - Independant Travel Advisors, supported by the Express Travel Group. My main objective in this role was to develop the foundations of the network, allowing ITA to become the strongest network of independent home based agents in the region… Show more Following the exit of Travel Counsellors from the Australia Market, I was responsible for the initial launch and onboarding experience of those independant business owners who transitioned to the brand new, industry leading home based agency model - Independant Travel Advisors, supported by the Express Travel Group. My main objective in this role was to develop the foundations of the network, allowing ITA to become the strongest network of independent home based agents in the region through unrivalled tech and support, along with creating a positive culture for our members to thrive in their business, enabling business growth through increased member numbers. Show less

Melbourne, Victoria, Australia

In addition to carrying over role and responsibilities as Franchise Development and Sales Growth Specialist, in this role I supported 100+ independent business owners as their dedicated Business Development Lead, focusing on sales and profit growth through customer care, as well as supporting the business with our sales planning and executive summary reporting on sales and opportunities.I was responsible for pitching for and winning new Business Travel Accounts with the Travel Counsellors… Show more In addition to carrying over role and responsibilities as Franchise Development and Sales Growth Specialist, in this role I supported 100+ independent business owners as their dedicated Business Development Lead, focusing on sales and profit growth through customer care, as well as supporting the business with our sales planning and executive summary reporting on sales and opportunities.I was responsible for pitching for and winning new Business Travel Accounts with the Travel Counsellors input, Implementation Management, Account Management for key customers, Management Information and other reporting, writing tender documents and proposals. Show less

Melbourne, Australia

My focus in this role was to increase sales and profit through personal relationship management with franchise owners, supporting them to grow their network of customers and repeat business.I was responsible for increasing engagement within the existing network through coaching, mentoring and training on varied topics, such as; customer experience, loyalty and revenue growth. The training material was created by myself and my team, often delivered in conference, classroom and webinar… Show more My focus in this role was to increase sales and profit through personal relationship management with franchise owners, supporting them to grow their network of customers and repeat business.I was responsible for increasing engagement within the existing network through coaching, mentoring and training on varied topics, such as; customer experience, loyalty and revenue growth. The training material was created by myself and my team, often delivered in conference, classroom and webinar settings.I had exposure to personality profiling via Vector Analysis to encourage best results from individuals. Show less

Melbourne, Australia

The most enjoyable aspect of this dynamic and creative role was my ability to exercise "out of the box" thinking to create once in a lifetime, unique and tailored experiences for events and special occasions for each card member as required, whether it be a holiday, birthday party or milestone event I was responsible for creating events and sourcing bespoke solutions, based on my "knowing my customer"My main objective in this role was to build, leverage and manage strong relationships and… Show more The most enjoyable aspect of this dynamic and creative role was my ability to exercise "out of the box" thinking to create once in a lifetime, unique and tailored experiences for events and special occasions for each card member as required, whether it be a holiday, birthday party or milestone event I was responsible for creating events and sourcing bespoke solutions, based on my "knowing my customer"My main objective in this role was to build, leverage and manage strong relationships and stay in regular contact with a large portfolio of clients in order to encourage higher billings, increase share of travel wallet and grow overall engagement through relationship management. Show less

Sydney, Australia

Dublin, Ireland

Sydney, Australia

Sydney, Australia