Michaela Kiley Email & Phone Number

Groton, Connecticut, Us

Seattle, Washington, Us

#1 increase in 2015 of 16.1%#1 ranked division in NE 2017Directed #1 TopShop launch ever- 46% inc. over plan; double digit continued growth-10% inc. as of Feb. 2018-Awarded for increases in division: Aug. ’15; Oct. and Nov. ’16; Feb. through May, Oct. and Nov of ’17-Developed 2 assistant managers-promoted to managers-Schedule 16 employees with specific availabilities on 3 separate schedules; ensuring myself and my assistant's availability to support each; conforming to daily changes-Maintain working order of 5 fast-paced, unit dense departments, just under $4 million in volume ’17-Quality check product from daily shipments; also checking product remaining on the floorCompare shipment manifests with shipment received and communicate discrepancies-Design/develop schematics; prepare, conduct and oversee inventory of 5 departments; execute markdowns and promotions with as little as no notice-Conduct business reviews with employees; personally train every employee on safety, code of conduct, department guidelines I have set, as well as teaching selling and customer service-Coach in the moment when witnessing an employee not using their best judgment; document all discussions; conduct Performance Documented Discussions and terminate when necessaryEnsure safety of all employees and customers-Write monthly business plan, interviewing/hiring dependent on needs-Train associates daily on new product knowledge, merchandise and changing policiesDelegate tasks daily and verify they are completed-Track reporting for cost and RTVs; ensure best selling replenishment product is in stock on the floor-Maintain floor and stock room to standard including stocking supplies, merchandising and cross merchandising all departments and updating them with daily shipments-Create a flow of product on the floor that is visually pleasing to the customer and easy to navigate-Observe and listen to customer feedback and communicate with buyers to get the best product on the floor

Seattle, Washington, Us

Quarter 4 Selling Leader of the Month; 12.6% increase in volume, #2 in region, #6 in company, moved up 6 volume spots, increased department's SPHAugust Physical Inventory Excellence 2013 WinnerManage all aspects of department: scheduling; training; hiring and firing; promo/sale and inventory preparation and execution; create schematics, floor setting and merchandising; maintain department and stockroom standards; business planning and report tracking; communicate with buyers and vendors; customer service; selling: act as store manager when they are out of the building; plan, prepare and execute “Days to Delight”, a monthly in store event

Seattle, Washington, Us

Assist manager in managing the departments: lead Trend Accessories department; execute floor visions; conduct business reviews with employees; train and coach in the moment; maintain floor and stock room standards; sell; customer service; markdown/promo execution; write monthly business plan

Seattle, Washington, Us

Assist managers in preparation and execution of markdowns and inventoryExecute floor vision; make adjustments when applicable to support growth in salesMerchandise floors to reflect customer's purchasing patterns using reportingMaintain standards of floor, fitting room and stock room

Los Angeles, Ca, Us

Accessory lead at store opening in Natick. Led 60 people to build fixtures and walls; process new product; create overall lifestyle for shoe room, hosiery room, hard/soft goods and cash wraps; come up with execution plan for floor set and find solutions when necessary Travel alone to stores within the region to: re-merchandise their accessory floor sets and reorganize their back stock; train staff on merchandising accessories on grids, tables, etc., and how to interpret and execute floor sets and floor visionsIn home store:Delegate tasks to a team to execute monthly floor sets, from self-comprised game plan Process daily shipment of accessories and train associates on filling and merchandising standardsAdhere 10+ foot clings to windows, build display walls, hang banners Partner with store manager to ensure merchandising reflects business needsLead floor walks and train associates on trends, lifestyles and cultureCreate new ways to teach associates so they understand the merchandising in order to maintain it Create ways to overcome product short comings when executing floor sets and "visions" for mannequins Use plan-o-grams to set floor and product in culture/lifestyle portrayedMerchandise the floor with new product daily per current lifestyle trend, fast in a detail oriented wayStyle and dress 8+ mannequins weekly before the store opensExecute monthly floor sets, moving everything in the store to create an entirely new lifestyle for the customerWalk the store and come up with daily, weekly and monthly game plans; execute, delegate and verify to reach that goal Travel to stores within the region to prepare them for floor sets through organization and coaching on trends