• Active student recruitment - based on own experience, providing complex advisory and consultancy to Czech and Hungarian students regarding studies abroad• End to end communication with prospective students on study options, assistance in choosing the appropriate university and guidance throughout all administrative duties associated with such activity, support when provision of services related to study abroad including accommodation abroad, financing, managing flying tickets, etc.• Comprehensive communication with the clients/ partner universities in order to assist with the process of admissions and resolving any issues occurring• Preparation and participation at student education fairs in the Czech Republic, Slovakia and Hungary – representation of the brand, events and supplier management• Administrative support of the online marketing activities of the company including Facebook student groups, Instagram, B2B, B2C communication, branding, promo materials, campaigns – online and print; British Chamber of Commerce events, UK Embassy events• Internal CRM updating along with functional optimalisation of the CRM processes

• Managing international Front of the house and Back of the house teams in a busy restaurant environment• Assertive communication both with the employees and with the customers while making sure the clients are provided with the high-standard experience• Ensuring all standards of the company are kept to the highest, all delegated duties to staff are being followed while making sure the atmosphere on the workplace stays pleasant• Crisis management, active resolving of various issues appearing, dealing with potential complaints• Administrative tasks including supervision over Opening and Closing, inputting invoices into the system, cashing up and closing each day• Ensuring Keeping the staff rota updated and correct, managing daily finances

• Excellent customer service – ensuring to provide restaurant guests with friendly manners and best customer service possible - 2017 – The Exceptional Service Award Certificate obtained• Exemplary teamwork – working as an effective team player within an international team, utilizing the intercultural understanding and the work ethics• Participating in career development events and trainings in order to expand my knowledge and experience