Czech Major Telekom Company - Next Generation CRM, Sep 2013 - Oct 2015Responsible of definition of customer journeys and selected use cases, design of business processes in customer interaction and service management area, preparation of training materials, coordination of training and execution of trainingsCzech Large Financial Company - CZ&SK Integration, Jun-Aug 2013Responsible for definition of the target common organization structure including integration with bank, preparation of the location model (location options definition and preferred location selection) and service model (target sizing per ech of the unit including positions), definition of next steps for the detail design and planning phase. Czech Large Bank - CZ&SK Merge, Dec-May 2013Responsible for PMO role - input and presentation preparation for key meetings and Steering Commitees, Issue Management, People Management, Tracking of on-going activities, Communication with stakeholders. Czech Large Bank - Impact Analysis on new Civil Code, Sep-Nov 2012Responsible to identify the impacts of new Civil Code to bank business and based on them define requirements and identify changes in current processes. Responsible for Deposits, Payments and Templates stream.

Czech Large Bank - Corp. Banking Benchmarking, Jun-Aug 2012Responsible for benchmarking of 16 commercial IB solutions - Desk research based on publically available data (demos, manuals) and Mystery Calling, interpretation of results, gap analysisCzech Major Building Society - Sales Application Framework Analysis, Apr-Jun 2012Mainly responsible for requirements gathering, target process map definition, description of selected new processes and wireframe concept design, data analysis (estimation of the expected needed performance) and preparation of information architecture of the final concept design.Czech Major Telco Operator – Front Office/Back Office Optimization, Nov 2011 – Feb 2012Participated on Process Redesign and on Organizational Design in the Customer Care department of the Business division. Process Redesign: as-is process analysis, to-be process design, gap analysis, benefit analysis calculated for each proposed change, prioritization and selection of changes to be implemented. Organization Design: to-be model approach definition, job position mapping, roles and activities description Large Ukrainian Bank – Loan Origination, Aug – Oct 2011Loan Origination Module Customization (Flexcube Module) – Mainly responsible for as-is analysis, gap analysis, creation of Change Requests based on the gap analysis, coordination with Oracle. Leading Czech Telco Operator – Value proposition Definition, Mar – Jul 2011Participated in the creating the value proposition initiative for corporate customers with aim to increase revenues and customer satisfaction through a comprehensive approach to customers. Also participated in the project management and preparation of the business case.Czech Major Bank – Internet Banking Redesign, Nov 2010 – Feb 2011Responsible for usability testing, screen layout and content proposals, wireframes design, coordination of graphic design between local and international team, data analysis and information architecture.

Supported general human resources activities, specifically in the area of performance management, career development, compensation and labor law area in the Danubia region (Czech Republic, Hungary, Romania and Slovakia).Assisted in resolving supply/demand issuesProvided professional HR support to the Accenture Management Consulting Danubia Lead and HR GEM LeadCooperated on implementation various HR programs for Danubia regionMonitored needs of the organization and translates those into specific HR driven programsResponsible for budgeting and planning, financial forecasting and plan fulfillment monitoring