Collaborating with global teams to drive digital sales and enhance customer engagement, manage key relationships, deliver business insights, and optimize sales campaigns for B:B and B:C. In addition, the role involves project management, providing product and sales guidance, aligning regional requests, and leveraging AI to improve customer experiences.

I have 10 years of experience with high functioning teams and ~700 agents that deliver impressive sales results (~$150M/Year) supporting customer in 300 (154 EMEA) countries worldwide where we have a MS Store Online presence (https://Microsoftstore.com). I drive impact by engaging with Microsoft regional and global Stakeholders and external support partner teams, defining opportunities for improvement, developing and documenting solution requirements and landing launches and change impacting strategies.As a high-impact individual I own the EMEA planning and execution of key product and program launches and support readiness efforts. In my role I have supported the Launches of Windows 10 and 11 globally, the creation and implementation of global Sales and Quality programs as well as numerous launches for new Surface products and Office/M365 in EMEA regionally.

6,5 Years of Experience in leading the creation and the establishment of a new SMB business unit internationally for Microsoft Online Store. My passion for driving transformational change and delivering exceptional results has helped me establish a reputation as a dynamic leader and business strategist. My engagement required expertise in service development, operations management legal and regulatory compliance, financial management, human resources, branding & marketing.

As a member of the Austrian Microsoft Marketing & Organisation (M&O) Team, I led the cross-subsidiary planning and orchestrate the Business Performance Review in alignment with Western Europe HQ. I managed the total marketing budget and led target setting / activity planning across all segments, channels and products. I ensured alignment of investments to improve ROI and to drive top line growth.

▪ Controlling and reporting management (financial reports and analysis for top management and field)▪ Business management and internal marketing ▪ Event preparation and briefings for Corp VP ▪ Representation of the in interests of the countries at superior MS organizations ▪ Creation, distribution and management of newsletters with industry and economy focus

▪ Product management and customer support for top 50 global enterprise customers▪ Microsoft partner support and management▪ Interface and first point of contact for worldwide operating teams▪ Creation, distribution and management of internal communications

▪ Foundation of the association (development and management of legal, organizational, financial, personal structures, acquisition, fundraising and press communication)▪ Legal management of the association▪ Operational management (training offer, training schedule, workshop leading for all private radio stations in Austria)▪ Budget Management and Reporting ▪ Representing and reporting to the board of directors

▪ Legal advisor, managing legal issues of the company (Labor Law, Corporate law, Civil Law, Criminal Law, Media Law, Finance Law and Association Law) ▪ Operational, financial and resource management reporting to the CEO ▪ Project manager for the implementation and customization of the Microsoft CRM