Michaela Lloyd Email & Phone Number

Little Rock, Arkansas, United States

Proactively secure prior authorizations for procedural orders, adhering to commercial payer guidelines. Evaluate chart documentation for compliance with medical policy, prioritize and handle authorization requests promptly. Maintain updated payer files, initiate appeals for denials, and address clinic queries regarding medical policy. Ensure accuracy of CPT and ICD-10 codes, communicate with patients about authorization status. Manage scheduling for diagnostic imaging and healthcare services, oversee billing processes, and diligently address payment transactions and insurance denials. Additional responsibilities include coordinating appointments and handling various administrative tasks as assigned.

Little Rock, Arkansas, United States

Proficiently manage front-office operations, including answering phones, call screening, and forwarding. Expertly handle patient interactions from scheduling and check-in to insurance verification and copay collection. Skillfully navigate electronic fax systems and process medical records requests, generating invoices as needed. Facilitate outpatient referrals, securing Prior Authorizations for procedures like MRI, CT, and U/S. Log patient transfers in our EMR and demonstrate proficiency in iKnowmed Generation 2 and Advanced MD EMR. Conduct appointment reminder calls to enhance patient communication and overall administrative efficiency.

Little Rock, Arkansas, United States

• Proficient in managing front-office operations, including answering phones, scheduling appointments, and overseeing patient check-ins/outs. • Expert in verifying insurance coverage, collecting copays, and differentiating between specialty and Primary Care needs. • Adept at handling electronic faxes and managing medical records requests with precision. • Skilled in facilitating outpatient referrals and ensuring accurate patient transfers within EMR systems. • Demonstrated expertise in iKnowmed Generation 2 and Advanced MD EMR platforms. • Proven track record in obtaining Prior Authorizations for various referrals, such as MRI, CT, U/S. • Detail-oriented and committed to delivering excellent patient service, including timely appointment reminders.