Michaela Mack Email & Phone Number

• Assist Consultant(s) with all aspects of coordination, development, and execution of periodic presentations for specific client groups• Support the RFP, renewal, and implementation processes• Develop and maintain strong vendor relationships• Benchmarking analysis• Responds to/juggles multiple client priorities to ensure completion of responsibilities that have competing deadlines• Identify and understand negotiable elements of underwriting calculations for all lines of coverage.

• Managing and executing projects and other client deliverables• Providing analytical and technical support• Acting as a member of project teams• Act as the day-to-day point for clients on several client teams• Manage the 5500, Retirement Drug Subsidy, and monthly financial reporting processes for numerous clients• Pull data from online reporting tools to provide data to clients that is used in the decision making processes• Update financial projections to determine client-specific healthcare trend• Attend client implementation and planning meetings• Conduct industry specific surveys and create benchmarks that are used in strategic planning

Act as a community leader and resource for all residentsImplement the university code of conduct to maintain a fun and safe living environment

Hartford, Connecticut Area

• Worked under the Chief Medical Officer and Director of Quality to perform chart reviews and implement plans to track data• Perform outreach for patients in value based contracts while working cooperatively with the population health team and providers to identify gaps in care for patients with chronic diseases

Worcester, Ma

• Worked 30 hours per week with Primary Care practices in the UMass Managed Care Network to support patient outreach and quality improvement efforts. • Reviewed patient care registries to identify patients needing labs, well visits, and cancer screenings.• Scheduled services as part of outreach efforts to over 1000 patients within a 3-month period.• Reviewed and updated as necessary patient electronic medical records.• Constructed flowcharts by practice illustrating patient flow. Flowcharts used later to develop Best Practices across over 100 primary care practices in the UMass Managed Care Network.• Developed working knowledge of HEDIS Quality Measures in support of the BCBSMA Alternative Quality Contract.Technical Skills: Microsoft Office Suite 2007, Allscripts Enterprise EMR software, IDX Scheduling Software, LEAN Six Sigma White Belt

Work with children ranging from 1st to 9th gradeProvide a safe and fun environment for kids for an entire summerSometimes worked as a one-on-one aide for autistic campersCertified in CPR and First Aid

Serve food to 4+ tables at a timeAssist in cleaning/organizing restaurant at the end of the nightProvide a friendly, enjoyable experience for the customers so they return

Aid the head dance teacher in choreography as well as working on improving the technique of young dancers.

Bachelor Of Arts (B.A.), Health/Health Care Administration/Management

Activities and Societies: Alima International Dance Association (president), Healthcare Management Society (Social Chair), Husky.

High School Diploma

Activities and Societies: National Honors Society, Student Council, Volleyball Club founder, Varsity Softball, Varsity Cheerleading.