Michaela Marcoons Email & Phone Number

Kent, England, United Kingdom

I am responsible for the smooth running of our head office and training facilities. I provide day to day support to all departments within the AML Global Group. I maintain and monitor the company’s CRM system, external suppliers web portals, internal reports, company forms, policies, and procedures. I also prepare and monitor client, and consultant contracts, as well as employee personnel records, recording training, appraisal and leave records. I am responsible for booking… Show more I am responsible for the smooth running of our head office and training facilities. I provide day to day support to all departments within the AML Global Group. I maintain and monitor the company’s CRM system, external suppliers web portals, internal reports, company forms, policies, and procedures. I also prepare and monitor client, and consultant contracts, as well as employee personnel records, recording training, appraisal and leave records. I am responsible for booking employee and consultant logistical needs, both domestic and international, which include flights, hotels, and meeting rooms. Show less

Dartford, England, United Kingdom

As the business support supervisor my role is to ensure that all areas of the business operate in an effective way.Writing new processes for departments where requiredUpdating, collating and amending existing processes Working with company directors on special projects such a s ne IT & telephone systemsInduction of new staff into the businessImplementing and training on new systemsFull support to the customer service department

London, England, United Kingdom

As a ship's agent it is my responsibility to ensure vessel and crew safety, coming into the two berths covered by our company I would have to ensure that they were compliant with, Port of London Authority, Met Police, and other relevant agencies and companies.This would includeContacting ship owners for positions Contacting vessels for updates and situation reportsUpdating in house CRM systemPassing forward any updates/issues to the charterers and customers.Keeping all… Show more As a ship's agent it is my responsibility to ensure vessel and crew safety, coming into the two berths covered by our company I would have to ensure that they were compliant with, Port of London Authority, Met Police, and other relevant agencies and companies.This would includeContacting ship owners for positions Contacting vessels for updates and situation reportsUpdating in house CRM systemPassing forward any updates/issues to the charterers and customers.Keeping all parties updatedLogging inbound and outbound journeys with the port authorities via Pisces web-based systemLogging inbound and outbound visits with HM government’s maritime web portal Collating all relevant crew documentation and sending to Border Force and Met PoliceArranging boatman for mooring and sailingArranging any Crew changes, i.e. taxis to and from hotels/airports, arrange visas/clearance.Complete all final sailing paperwork and send it to relevant departments.Collate final supplier invoices and raise FDA for the vessel ownersChase advance payments and liaise with our accounts department for credit notes for over payments. Show less

London, United Kingdom

Office Admin: I contributed to the Smooth running of the office including day to day operations. Raised job specifications, reviewed CV’s, raised invoices and chased payments. Courier: I planned and carried out deliveries for 2 rounds in the Dartford area when needed. • 80-150 parcels per day.• Route planning and optimisation • Short term courier cover • Customer Service• Raising invoices • Paying VAT

Mayfair London

Office manager responsibilities: Smooth running of the day to day operations of the offices, facilities, supplier contracts and employee needs. HR manager responsibilities: All recruitment advertising, scheduling/taking interviews, employee contract maintenance, record keeping, payroll and health & Safety. I was responsible for developing the employment contracts and company handbook to include all the regulatory policies and procedures.• Increased growth from 15 to over 50 in 1… Show more Office manager responsibilities: Smooth running of the day to day operations of the offices, facilities, supplier contracts and employee needs. HR manager responsibilities: All recruitment advertising, scheduling/taking interviews, employee contract maintenance, record keeping, payroll and health & Safety. I was responsible for developing the employment contracts and company handbook to include all the regulatory policies and procedures.• Increased growth from 15 to over 50 in 1 year• Supervision of the Admin teams in UK and US• Setting up supplier contracts• Stock control of equipment and stationery• Organising customer contracts• Booking appropriate travel and accommodation where required• Rolled of out a holiday recording process and training• Developed filing system that could be accessed for anywhere in the world• Arranging job advertisements, liaising with recruitment companies as the single point of contact for the UK and US• Scheduling interviews in the UK and US• Negotiating salary’s• Written and schedule induction process for new starters• Develop and run a complete HR and H&S record keeping • Developed and implemented new appraisal system• Record and process Payroll in the UK and US.• Arrange authorisation and payment of expenses for each employee• Developed and distributed company handbook to cover regulatory processes and procedures• Wrote, negotiated and filed consultancy contract where required for projects all over the world Show less

Crayford, United Kingdom

I managed the office of the National Contracts Department. The department was in need of a major reorganization, which I carried out to ensure the significant customer increase was possible with minimal increase of headcount.• Demonstrated outstanding team management (caseload of up to 51 national accounts) and dedication to clients, as evidenced by repeated contract renewals and new accounts.• Achieved full reporting schedules for Stannah Customer’s, branches and directors… Show more I managed the office of the National Contracts Department. The department was in need of a major reorganization, which I carried out to ensure the significant customer increase was possible with minimal increase of headcount.• Demonstrated outstanding team management (caseload of up to 51 national accounts) and dedication to clients, as evidenced by repeated contract renewals and new accounts.• Achieved full reporting schedules for Stannah Customer’s, branches and directors. • Developed and produce monthly reports on customers for management and customers KPI’s on the accounts progress. • Develop and produce quarterly reports of tasks undertaken by the team for management.• Provided highly visible data delivery via client web portal to save printing costs and supply customers with current timely information.• Led turnaround of National Contracts reputation within the company structure. • Responsible for the staff Rota’s ensuring that shifts were covered 0700-1700 five days a week. • Take escalations and requests from the whole business at office management level, liaising with branches, customers and account managers. • Authorize holidays• Arrange, take and write my teams’ personal focuses’ and reviews.• Arrange the teams cross training on all aspects of the department to ensure full overage of tasks. Show less

United Kingdom

I started in the parking team where I was part of the project starting the Mobile in Car Enforcement [MICE] before moving to the call center and then on to leading the LDT department. • Manager of the admin team in LDT.• Responsible for the admin team’s personal monthly supervision meetings at LDT.• Tasked with developing ways of monitoring the team’s performance at LDT.• Tasked with increasing the work load taken on by the team, which was needed by the Social Workers within… Show more I started in the parking team where I was part of the project starting the Mobile in Car Enforcement [MICE] before moving to the call center and then on to leading the LDT department. • Manager of the admin team in LDT.• Responsible for the admin team’s personal monthly supervision meetings at LDT.• Tasked with developing ways of monitoring the team’s performance at LDT.• Tasked with increasing the work load taken on by the team, which was needed by the Social Workers within LDT.• Tasked with developing new forms for the whole LDT• Log calls received over the phone of in person at reception in the call center.• Respond in writing to representations made over the phone, in writing or via electronic systems.• View, capture and record CCTV moving traffic violations.• Issue PCN’s after reviewing and confirming infringements have occurred.• Basic audit preparation for ISO19001 Show less