Michaela Maunders Email & Phone Number

Develop, lead and embed a customer-focussed approach. Provide a link between delivery teams and internal/external customers and stakeholders.Enhance and protect the reputation of all BB projects in the north through the delivery of an effective internal and external communications, stakeholder and community engagement strategy. Develop project communication channels and a regular calendar of activity, ensuring all content is on brand, accurate and signed off by appropriate stakeholders. Lead the planning and delivery of community engagement events, public information/exhibition events, community liaison working groups (as required) and charity events to support local communities/charities. Accountable for the project customer and communications performance metrics.Answer customer enquiries and ensure these are responded to in a prompt and professional manner.Deliver effective employee engagement activities to educate and reinforce key messages, drive operational productivity and embed a ‘one team’ approach within the project team.

 Provide dedicated communications and engagement support to our capital investment and operational programmes in the Yorkshire region.  Take a route based approach to all the communication and stakeholder activities across the region, bringing together the various internal departments, supply chain and partners in local authorities to ensure we’re delivering best practice.  Use evaluation including customer and stakeholder feedback and lessons learnt to help shape future schemes.  Identify risks and issues and support the teams to mitigate or escalate these where necessary and ensure the most appropriate communication solutions are delivered to the highest possible standards.  Act as an internal advisor to senior managers, staff and partners in the supply chain on handling communication and stakeholder engagement.  Maintain an open and transparent relationships with our key stakeholders and ensure we keep them regularly informed about our schemes and at key milestones.  Co-ordinating the communications activity across offline and online channels.  Working collaboratively across the region to provide one voice especially when dealing with sensitive issues.  Telling the Highways England story and getting a consistent message to our stakeholders and customers.  Work closely with our public affairs team, speaking to MPs on sensitive issues such as smart motorways and air quality and updating them about ongoing schemes.  Responsible for leading on air quality communications for the regions, pulling together a social media evaluation plan and for creating an events programme that other regions can replicate.

Leeds, West Yorkshire, United Kingdom

 Deliver high quality press and social media for road schemes in Yorkshire and North East Lead on national corporate campaigns including winter, air quality, roadworker safety and litter  Liaise with internal and external stakeholders Develop and deliver high quality professional communications to the media and stakeholders on large complex engineering projects in a way that the public can easily understand Respond to media queries, maintain effective forward planning and develop relationships with journalists and colleagues in supply chain organisations. Provide media handling advice to managers, staff and others, advise on stakeholder communications and social media and produce creative briefings for events Take part in the out of hours duty media relations rota covering all motorways and major A roads across England dealing with any major incidents and providing crisis communications support

Bradford, West Yorkshire, United Kingdom

 Provided internal support to over 2,500 employees based across Yorkshire Produced engaging content and designed the internal newsletter, writing news articles for the intranet and producing compelling videos to showcase the work teams were doing internally  Helped to organise events for all the departments across the business providing strategic communications support from the way it was branded at the venue through to the speeches and activities that would take place

 Dealt with various media queries, issuing news releases and prepared reactive statements Led on the press and social media for an ongoing campaign to hunt for the pumps which concentrated on finding pumping stations often located on the sides of roads  Prepared spokespeople for interviews, took pictures and created videos for the media  Supported the digital team in producing social media content to support our ongoing campaigns and updating the website

Halifax, United Kingdom