Michaela Mcfetridge Email & Phone Number

Pittsburgh, Pennsylvania, United States

-Selected to be an attendee at a company regional leadership outing for Certified Learning Coaches-Trainer for ten newly hired employees, teaching them how to manage their time effectively and communicate with guests, while adhering to company standards-Manages orders and accompanying financial transactions using a digital point of sale (POS) system.-Utilized interpersonal communication skills to provide exceptional customer service, complex problem resolution, and efficient time management to ensure guest satisfaction.

-Processed incoming patients and maintained accurate record-keeping with proactive attention to detail-Responsible for keeping in correspondence via email, fax, and phone with other veterinary hospital and insurance companies regarding patient records, referrals, and insurance claims-Supported clinic operations, including mentoring new hires, monitoring inventory, coordinated appointments and surgeries for a team of nine veterinarians and twenty veterinary technicians

Westerville, Ohio, United States

-Utilized a confidence-building curriculum to instruct small groups of four to six students, ranging in age from 8 months to 16 years on water safety and proper learn-to-swim techniques.-Acted as the trainer for newly hired swim instructors, successfully working with eight newly hired teachers and trained them on the company’s core values and proper learn-to-swim teaching techniques including how to utilize integrity, compassion, and established trust with students to gain results.

Pittsburgh, Pennsylvania, United States

-Supervised and led a team of 150+ lifeguards and aquatics personnel, leading to the consistent enforcement of rules and regulations for the safety of guests and the execution of lifesaving techniques which allowed each guest to return home safely at the end of the day.-Assisted in pre-season training and in season weekly in-service training sessions for team of aquatics personnel.-Oversaw scheduling and daily assignments for all aquatics team members, as well as daily park safety checks before opening and closing the park.-Communicated quickly and collaborated with on-site EMS and department leadership in order to see that emergency care was provided to guests in moments of need.

Bachelor'S Of Arts In Communications, Communication, General

Public Relations, Advertising, And Applied Communication

Activities and Societies: Delta Phi Epsilon, AMP (Activity Management and Programming)