Michaela Mellen Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Cambridge, Massachusetts

• Analyze and visualize data across Tableau, Excel, and Looker for monthly reporting needs and to guide process optimization with data-driven insights.
• Triage and respond to direct internal/external inquiries regarding SaaS subscriptions, maintaining a professional, courteous, and concise manner when responding to worldwide stakeholders.
• Manage high volume of cases involving complex problem solving, precise calculations of refunds/write-offs, and cross-referencing across multiple platforms including NetSuite, Zuora, and HubSpot's internal CRM.

Boston, MA

• Managed and analyzed data (through Excel, PowerQuery, and macros) to distribute files to appropriate recipients and regularly update information and enrollment changes in EHR system.
• Provided operational support to 14 individual teams in implementing a new Medicaid care coordination initiative.
• Acted as a primary point of contact for inquiries from community partners, providers, ACOs/MCOs, and DMH.
• Developed monthly dashboards geared towards multiple teams to direct strategic planning and enable data-driven decision-making.

Braintree, MA

• Assisted in management of day-to-day clinical operations of a fast-paced and growing agency specializing in home health and Adult/Group Adult Foster Care programs.
• Ensured clinical department remains compliant with specific MassHealth program guidelines and regulations, performing periodic chart audits and formulating corrective actions.
• Updated client information in Excel and CRM database; facilitated weekly interdisciplinary team meetings; scheduled nurse and case management visits for over 200 clients across Massachusetts.
• Submitted prior authorization requests to MassHealth and SCO/OneCare partners.

Center For Community Health Improvement

• Assisted a small core evaluation team in strategic planning, data collection, and evaluation of local community initiatives supported by the CCHI.
• Performed qualitative and visual analyses such as conducting interviews, comment coding, creating word clouds, and GIS mapping.

Medford, MA

Analyzed results of surveys conducted among students, alumni, faculty and staff across all Tufts University campusesAssisted in the preparation of reports highlighting data from SPSS and Qualtrics output Coded and formatted qualitative data collected from surveys to assess key trends and common themes among responses Provided feedback on survey design

Boston, MA

As a conference intern, I primarily assisted in preparation of materials and planning for PRIM&R's annual Advancing Ethical Research conference, drawing upwards of 2,500 research and IRB professionals from around the globe. Other responsibilities included:Researching leads for possible sponsors and vendorsCompiling information on potential locations for.

Somerville, MA

Worked with children, teachers and families in a local pre-school to promote literacy and language development.Implemented a weekly curriculum designed to support selected themes and vocabulary.Collaborated with a small team of students to prepare weekly materials and plan upcoming sessions.