Michaela Mills Email & Phone Number

Answered patron inquiries regarding library materials and resources, branch locations, and membership informationOrganized, shelved, and circulated physical materialsAssisted patrons in locating digital and physical library resourcesSought to improve overall patron experience as a member of the Diversity, Equity, and Inclusion (DEI) TaskforceInventoried and assessed the signage at North County Library for ADA compliance and accessibility

Answers reference inquiries at the public service desk and via phone and email communicationsOffers technical assistance to patrons encountering challenges with library technology and personal devicesAssists patrons in accessing and utilizing digital and physical library resourcesAids Librarians in the general maintenance of the Adult Non-Fiction CollectionOrders requested Interlibrary Loan (ILL) items through JerseyCat and WorldCat as a member of the Interlibrary Loan (ILL) DepartmentGenerates ideas for adult programming and initiates them with the advisement and oversight of supervisory LibrariansDesigns innovative displays to advertise library programs and resourcesSeeks to learn more about the surrounding community, build community partnerships, and engage in outreach as a member of the Community Library Services (CLS) DepartmentStrives to improve the accessibility of the library’s resources, services, and buildings for specific populations as a member of the Diversity, Equity, and Inclusion (DEI) TaskforceAuthored desk manuals to communicate procedures and standard practices at the North County Branch Library and Headquarters Library reference desksProduced a “Signage Best Practices” document to help staff create helpful and ADA compliant library signageCreated a large-print “Library Card Application Form” for patrons with low vision or visual impairments in accordance with standards recommended by the American Council of the BlindInvestigated ESL resources in the community and met with ESL professionals to inform departmental discussions about providing ESL services at the libraryEngaged in outreach with influential figures in the Spanish-speaking community to learn more about community needs and barriers to accessAttended local transition and resource fairs to understand the breadth of resources available individuals with intellectual and developmental disabilities and discover opportunities for library partnershipsSynthesized demographic data

Led campus tours for prospective students and their familiesProvided information tailored to the personal and academic interests of prospective students

Served customers in a friendly and engaging mannerWorked collaboratively to fulfill orders in a timely manner

Master Of Library & Information Studies - Mlis, Public Librarianship

Focus in Public Librarianship 4.0 GPA

Bachelor, History

Graduated Summa Cum Laude with Departmental Honors