• Creates and implements processes to increase event efficiencies.• Works with 50 - 70 moderators, and 200+ speakers to schedule 40+ sessions per convention, while assisting with the development of webinars at convention.• Coordinates services for events such as accommodation and transportation for participants, facilities, catering, signage, displays, marketing materials, printing, and event security. Maintains records of event aspects, including financial details.• Confer with staff at a chosen event site to coordinate details. Monitor event activities to ensure compliance with applicable regulations and laws, the satisfaction or participants, and fast resolution of any issues that may arise.

• Provided effective and efficient customer service to ensure a positive dining experience for all guests.• Optimized training and supervision of new hires to grow confidence and provide service that exceeds expectations.• Promoted the goals of the organization by building a team environment focused on learning and personal growth by holding meetings at the beginning of each shift which increased team morale and performance.• Prepared for and served guests during party functions, including setting up and completing cleaning projects afterwards.

• Delivered outstanding customer service when greeting guests, recording orders, and serving food and drink to guests.• Developed an ability to anticipate customer needs and wants, while reducing any guest dissatisfaction by identifying the best solutions while remaining friendly, positive, and respectful.• Reconciled daily/night sales numbers, petty cash and cash transactions and submitted reports to Corporate Office.• Participated in marketing events to increase traffic in the restaurant and promote sales.

• Correctly received orders, processed payments, and responded appropriately to guest concerns.• Demonstrated knowledge of different products by recommending options that were best suited for each individual.• Completed extra tasks when scheduled duties were completed.

• Emphasized specific product features that would stand out to customers, showing them product limitations and capabilities. • Cleaned and organized the store, answered phone calls, and scheduled grooming appointments. • Assisted in planning and preparing the business for adoption events.