Working for an educational trust, covering all tiers, concerned with addressing social injustice in the West Midlands. Grew pupil numbers by 33%, staff numbers by +50% and schools by 33% within a 12 month period. Securing a school in the school rebuilding program. All achieved during 2 years of health and safety focus, reaction, planning and organising around Covid-19 and introducing remote teaching, learning and business communications.

Located within one of the largest retail catchments in the UK, Birmingham city centre attracts an annual retail spend of over £1 billion, making it the number one choice for many national and international brands looking to launch in the UK. Bullring and Grand Central offer nearly 2 million square feet of retail, over 230 stores and restaurants and are home to 3 major department stores.

Overseeing the management of the portfolio flagship asset. Boasting an annual footfall of 36 million visitors. A branded environment of over 160 stores and restaurants, trading at 1.3 million sq ft including Selfridges, Michael Kors, Goldsmiths, Diesel.The General Manager is responsible for the entire consumer and tenantexperience . KPIs included sales and footfall performance. Other responsibilities included financial performance, multi million pound budget setting and spend… Show more Overseeing the management of the portfolio flagship asset. Boasting an annual footfall of 36 million visitors. A branded environment of over 160 stores and restaurants, trading at 1.3 million sq ft including Selfridges, Michael Kors, Goldsmiths, Diesel.The General Manager is responsible for the entire consumer and tenantexperience . KPIs included sales and footfall performance. Other responsibilities included financial performance, multi million pound budget setting and spend, standards, facilities and maintenance, security, cleaning, operations, health and safety, sustainability, marketing, commercialisation and all IT functions.BUSINESS IMPROVEMENT DISTRICT Board Director Mar 15 - Oct 18Place shaping Birmingham shopping streets. Promoting central Birmingham as a key shopping destination. Lobbying and working in partnership with local government, representing the best interests of the BID's 750 member companies.• Supported a third term ballot with a successful outcome.• Actively promoted and supported independent retailers outside Bullring & Grand Central.• Ensured financial propriety. Show less

Accountable for the profit, strategy & optimisation of the Jaeger off-price channel. Responsible for product (up to 90% especially made), buying, merchandising and trading including e-commerce. In addition responsible for the total customer experience, brand alignment, site selection, marketing, VM, cost management and retail operations.

Promoted to oversee operations in all channels (sales > £500m); main line, concessions, airport, outlets and wholesale showrooms. Operations encompassing ; store development, processes, delivery of goods, facilities, maintenance and infrastructure in 130 retail points of sale (1 million sqft+) across 13 countries including 3 showrooms.Accountable for multi million pound Capex and Opex budget setting and cost control.Responsibilities include inventory administration and… Show more Promoted to oversee operations in all channels (sales > £500m); main line, concessions, airport, outlets and wholesale showrooms. Operations encompassing ; store development, processes, delivery of goods, facilities, maintenance and infrastructure in 130 retail points of sale (1 million sqft+) across 13 countries including 3 showrooms.Accountable for multi million pound Capex and Opex budget setting and cost control.Responsibilities include inventory administration and control/support of all retail sites, H&S and sustainability. Show less

Direct and total accountability for all aspects of P&L for business division. Built £50m EBITDA from < £1m in 10 years.Responsible for the entire customer experience through business strategy, Buying & Merchandising, Retail Operations, Marketing, VM, the development, morale & welfare of 400+ employees across 23 stores & HO.A business manager role reporting directly to the President of Europe.

Accountability for sales, cost of sales, margin, markdown, marketing, VM, HO and logistic costs of P&L for 3 business divisions. The sourcing, supply and management of over 1m units of stock and margins. Liquidation of aged stocks.In addition store presentation though VM, graphics, equipment, shop fit concepts, promotions, marketing and new site locations all executed with brand consideration.May 01 – Sept 04 REGIONAL MERCHANDISER (GENERAL MGR) BURBERRY PLC The total… Show more Accountability for sales, cost of sales, margin, markdown, marketing, VM, HO and logistic costs of P&L for 3 business divisions. The sourcing, supply and management of over 1m units of stock and margins. Liquidation of aged stocks.In addition store presentation though VM, graphics, equipment, shop fit concepts, promotions, marketing and new site locations all executed with brand consideration.May 01 – Sept 04 REGIONAL MERCHANDISER (GENERAL MGR) BURBERRY PLC The total customer experience in 10 designer outlet stores across the UK and Europe. The sourcing, supply and management of stocks, margins and Retail Operations. Direct and total accountability for all financial aspects of P&L for business division.An autonomous role reporting to the Managing Director and encompassing Procurement of stock, Merchandising, budget setting, HR, creating advantageous business relationships with host store partners, Marketing and Visual Merchandising.Nov 00 – May 01 AREA MGR - NEW LOOK PLCA total of 30 stores with a combined turnover of £40mApr 99 – Nov 00 SENIOR RETAIL OPERATIONS MANAGER – NEW LOOK FRANCE (SECONDMENT) The profitable contribution of 28 stores in France with a combined turnover of €30m. 3 Area Mgrs, a VM Mgr and a HR Mgr reporting. Provide direction on merchandise, marketing and promotions in foreign market place. Objective to make overall store contribution target was achieved.Feb 99 – Apr 99 RETAIL OPERATIONS MGR – NEW LOOK FRANCE (SECONDMENT) June 98 – Feb 99 REGIONAL MGR - NEW LOOKA total of 80 stores with a combined turnover of £80m.Feb 96 – June 98 RETAIL OPERATIONS MGR - VIYELLAA total of 175 branches of which 140 concessionsFeb 95 – Feb 96 AREA MGRSept 93 – Feb 95 REGIONAL MGR - ADAMS CHILDRENSWEARAREA MGR87 – Sept 93 STORE MGR – LITTLEWOODSASSISTANT MGRDEPUTY MGR86 – 87 TRAINEE BUYER - SPENDWISESTORE MGRTRAINEE MGR Show less