Agency Operations Unit Manager at Symetra Financial with 5 years of insurance industry experience. Involved in leading a quickly growing team of more than 25 individuals. 14+ individuals who directly report to me. My job history includes the development and implementation of remote training, creating and streamlining procedures, and over 8 years of customer service positions. I have greatly enjoyed leading others to their success in the workplace. In addition to my usual work roles, I am the Chair of an Employee Resource Group focused on providing support surrounding mental health, disabilities, and caregiving. I am goal-oriented and self-driven, and constantly looking for ways to help myself and my department grow and improve.
Listed skills include Leadership, Customer Experience, Microsoft Office, Teamwork, and 13 others.