Michaela Petersen Email & Phone Number

Cape Town, Wc, Za

City Of Cape Town, Western Cape, South Africa

Offer training and development expertise and solutionsTraining management and product• Assist with completing Coaching and development initiatives with the Call Centre staff• Identify knowledge gaps within Operations and deliver refresher training aimed at reducing risks• Actively support the Operations by conducting floorwalking and providing process guidance to Agents & Team Leaders• Design and deliver ongoing soft skills development initiatives• Become fully aligned on Operations Delivery processes and Training / Quality standards• Work with the Operations Leaders to develop knowledge transfer methodologies, to enable employees to learn and apply processes, policies & products in daily duties• Identify any non-compliance to policy, procedures and business rules, and escalate to Operations Director• Identify process / procedure improvement opportunities and work with operational leads to implement changes• Provide ad-hoc analysis and presentation of process and knowledge data back to business as required and work with business to address any areas of weakness or concern• Work closely with all Operations Delivery functions in order to share best practice, ideas and lessons learnt to further drive consistencies across the Operations• Compile and deliver Training handover to Operations, of all trainees with strengths and areas of focus for each delegate (incl. attendance records, assessment scores, behavioural concerns etc.)Competency / Performance DriverTechnical / Professional Expertise

Cape Town, Western Cape, South Africa

City Of Cape Town, Western Cape, South Africa

Key Responsibilities:To ensure training material is relevant, accurate and fit for purpose; making amendments where necessary and/or providing recommendations to guarantee a consistent learning experience.Delivery of learning solutions, performance improvement initiatives as well as Human Resource Development competencies to team leaders and support senior population to maintain and maximise performance.Design and develop employee inductions as well as HR based training material including ensuring training material is relevant, accurate and fit for purpose; making amendments where necessary and/or providing recommendations to guarantee a consistent learning experience.Evaluate the effectiveness of learning solutions delivered, highlighting where there has been a return on investment and/or value-added learnings for future solutions.Act as an ambassador of Sigma Connected and the L&D function within the segment area attending project, operational and client meetings when required.Regularly review scorecards / KPI’s, ensuring learning solutions are focused on driving maximum business performance.Maintain an in-depth knowledge of the client area(s) of those assigned.Maintain and develop a catalogue of blended learning resources that drive Sigma’s operational strategic goals, customer / client requirements and business change. Ensuring that all content is up to date and accurate.Provide tailored operational and HR coaching support, in order to drive and support the achievement of operational KPI’s, evidencing value added to the operation.Maintain an up to date personal development plan, including a current, detailed knowledge of L&D methodology and practices.Obtain and develop an on-going commercial awareness of Sigma’s client contracts and performance within the segment.

Cape Town, Western Cape, South Africa

Teller, Loans, Credit, Savings.Purpose of the RoleCapitec Bank is on the lookout for a dynamic, self-motivate team member sharing our passion for excellent client service. As a Service Consultant (Teller) you are required to deliver a quality front-line banking service to our clients within the branch by:• consulting with clients,• gathering and capturing of information,• deposit- taking transactions,• new client take on procedures and• assisting clients with general banking related queries