Michaela Petříková Email & Phone Number

Brno, South Moravia, Czechia

Bulgaria

Answering to customer queries about online casino accounts, scratch cards and slot games and troubleshooting mainly through live chat and email.

District Brno-City, Czech Republic

End to end processing of contract orders for repairs of bar code scanners and printers – ensuring orders meet bookable criteria, clarifying business exceptions, working with customer to resolve any disputes, system data entry, acknowledging and invoicing the orders. Communication with customers and resolving issues. As additional responsibility revision of work instructions.

Prague, The Capital, Czech Republic

Agent of help desk for both trade partners and regular end customers. Daily work withAmadeus GDS, identification of problems and their solving. Applying of procedures bothstandard (ticket changes, adding and issuing of ancillary services, special requests suchas baggage, pets, wheelchairs, unaccompanied minors, extra seats) and exceptional(name corrections, irregularities, double bookings, visa denials, medical cases). Communication with CZ/SK market about waivers and exceptions, reporting of tickets. Coaching of colleagues, quality evaluations both on site and offline from record.

Sofia, Bulgaria

Communication with trade partners and customers:Providing informationProblem solvingProcessing requests in Amadeus GDSCreating of new bookings, adding ancillary servicesClassification of requests and forwarding to other departments

Warsaw, Masovian District, Poland

As User Advocate my role is to: - investigate and resolve issues that are reported by users such as requests for account support, malfunctions in online calendars and reports of potentially abusive content- respond to user inquiries with high quality, speed, empathy and accuracy- gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Znamylekar.cz- create or find interesting health related content for Znamylekar.cz Facebook page and administrate it- translate texts of emails, mobile app and regulations from english to czech

Na Vrchmezí 8, Praha - Suchdol

Creation of activities, mostly remembrance training and full assistance for seniors with Alzheimer´s disease in day care center.

Praha - Liboc

Direct care for five female clients with medium and severe mental retardation, including managing hygiene, catering, program.

Environmental Studies, Social Work And Policies

Faculty of social studies, without degree

Diplomovaný Specialista (Dis.), Social Work

Social work studies with a lot of practice - two days a week for a semester in Lata o.s., OSPOD MěÚ Černošice, Fokus Praha - Dům u Libuše.