Csa
• Open and maintain customer accounts by recording account information• Resolve product or service problems by clarifying the customer’s complaint• Recommend potential products or services to management by collecting customer information andanalyzing customer needs• Manage large amounts of incoming calls• Build sustainable relationships of trust through open and interactive communication• Build sustainable relationships of trust through open and interactive communication• Build sustainable relationships of trust through open and interactive communication• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up toensure resolution• Follow communication procedures, guidelines, and policies• Go the extra mile to engage customers• Use protocols to reach out to customers and verify account information• Greet customers warmly and ascertain problem or reason for calling• Cancel or upgrade accounts• Assist with placement of orders, refunds, or replacements• Answer questions about warranties or terms of sale• Act as the company gatekeeper• Suggest solutions when a product malfunctions• Handle product recalls• Work with Team Leader to ensure proper customer service is being delivered• Close out or open call records• Compile reports on overall customer satisfaction• Read from scripts• Read from scripts
