Michaela Rowland Email & Phone Number

Manage onboarding and provide ongoing support for enterprise clients, ensuring a smooth integration and addressing any support questions throughout the client lifecycle.Deliver white-glove service to major private equity and private credit firms, offering exceptional account management and tailored solutions.Collaborate with Customer Success Managers to enhance account engagement and develop strategies to optimize the enterprise client experience.Coordinate with internal teams (Product, Marketing, Advisory, Metrics & Regulation) to shape product development with a focus on the needs and feedback of enterprise clients.Continue to expand knowledge on ESG topics and platform functionalities to better serve enterprise clients and refine service offerings; leverage ChatGPT and AI to improve support processes

Atlanta Metropolitan Area

Perform one-on-one onboarding via Zoom and emails to facilitate and accelerate the onboarding of new customers.Provide a professional and great experience for customers, operating as the lead point of contact for all matters specific accounts in my ownership.Coordinate efforts with Partnerships, Sales, and Product teams to resolve issues quickly and work through any delays or obstacles that may pop up to ensure clients are successfully set up.

Atlanta Metropolitan Area

Greater Atlanta Area

- Performed comprehensive payment review and analysis on hospital financial data to discover reimbursement discrepancies by utilizing and developing detailed SQL audits, specializing in charge audits and missing medical devices - Developed data-driven analytical reports to encourage best-practice methodologies, quantify underpayment patterns for clients and presents findings to key C-level stakeholders for contract negotiations and internal CDM updates - Collaborated with team members to continually improve efficiency and project management processes, expand areas of expertise, maintain HIPAA compliance, locate new areas for underpayment risk and engage with external clients and commercial insurance payers

Augusta, Georgia

Communicated with many types of people in a fast paced environment. Handled large amounts of cash and operated a POS computer system.

Berry College

I process applications for research grants, IRB review, and IACUC review. I also log and file these applications and send out letters of notification to applicants. Other daily tasks include answering phones, taking messages, organizing mail, cleaning computer data, and making orders.

Rome, Ga

I facilitate economic professors with grading, proof reading, making surveys, designing flyers for events, etc. I also assist students with economics homework and test preparation.

Greater Atlanta Area

Worked with the Plywood team to organize their annual conference, Plywood Presents.

Atlanta, Georgia

I assisted students with calculus homework and helped them prepare for exams.

Berry College

I gave daily tours which lasted 45 minutes to an hour of the museum and Martha Berry’s childhood home. I executed daily museum chores such as dusting artifacts and taking inventory. Operated the front desk computer system, cash register, and credit card machine.

Augusta, Georgia

I worked the Masters Tournament in 2012 and 2013. I communicated daily with hundreds of customers from all over the world, assisted them in finding merchandise, bagged items and helped keep the store clean, organized, and streamline.