 Managing of loyalty program; Preparation, organisation and implementation of the sales activities of the hotel Coordination of the hotel’s sales activities with the aim of optimal room occupancy and high accommodation and F&B sales and other revenues Development, design and calculation of attractive offers for individual customers, travel agents and companies Planning, organisation of written, telephone and personal contacts with customers and supervision of these contacts Managing contacts with regular customers, key contacts Ensuring permanent observation of the market and competitors; monitoring the sales results Arranging and carry out Hotel show rounds Producing reports for Sales Director and senior management to include the reporting of appointments, calls made and business leads

 Operates the Business Centre and meeting rooms facilities Group and meeting inquiry handling, site inspections providing, creating function sheets Assistance meetings organisers and solving possible problems Billing, checks preparation for meeting and banqueting events in the Micros Fidelio and Opera system, charging, responsibility for settlement after meeting, cost control Monitoring results from Guest Satisfaction Survey reports and taking action, dealing with guests comments and complains Communication with all hotel departments about changes, new bookings, handling all incoming phone calls and taking appropriate actions Training new staff

 Tele-sales and member acquisition Quality Assurance support Preparation of trainings for new members E-commerce research and website updates Database administration and hotels photo archive administration Reservation system controlling E-Newsletters, acquisition booklets, press release translations Control, update and improvement of hotel websites in German and English

 Workshops and couch trainings organisation Work-flow audits at clients Performing due diligence on potential clients Support of project development and sales agenda Support of mapping and evaluating company processes Meetings, correspondence and time management for superior, invoicing, liaising with business partners (clients)