Michaela Rapkova Email & Phone Number

Manchester Area, United Kingdom

Manchester Area, United Kingdom

Altrincham, England, United Kingdom

Remote/Shipley

• Achieved accuracy in records by providing day-to-day administrative support and by managing bookingsand off-hiring through implemented policies and procedures in company software system.
• Effectively communicated with clients and suppliers regarding the extension or termination of hires.
• Made periodic calls to suppliers to verify that their requests for vehicle hire are received and confirmed.
• Managed and handled queries by phone, email, and chat in a timely and competent way.
• Supported suppliers and customers with excellent customer service.
• Processed changes, extensions, and cancellations on time.

Remote/Manchester

• Performed as the first point of contact for online Well pharmacy by phone and messaging system. Worked with attention to detail to address complex urgent orders and prescription requests.
• Developed secured relationships with patients, GP surgeries, and the pharmacy team.
• Provided excellent care to patients and customers with a focus on quick resolution of urgent requestsand accurate information and updates about their orders and prescriptions.

Manchester, England, United Kingdom

• Acted as the first point of contact for Transport Business Unit of Booking.com by phone, e-mail, and livechat to resolve complicated cases and queries such as sales, ongoing rental, and post car rental customer’s.
• Founded and maintained secured relationships with stakeholders at all levels.
• Ensured a high level of customer service. Performed as a knowledgeable and resourceful representativeof Booking.com. Met and exceeded Customer Satisfaction score targets across all channels.
• Promoted effective solutions with an attention to improving sales by using internal systems and productknowledge, followed regulations by FCA in the UK.
• Assisted with translations and other internal inquiries specific to the Czech and Slovakian markets.
• Selected as a champion in a process mapping project within the customer service department to reduce representative’s tasks to efficient level.

Ashton-under-Lyne, England, United Kingdom

• serving customers and product production according company standards
• cash handling, opening and closing store with attention to cleanliness

Stalybridge, England, United Kingdom

• preparation and serving cold and hot drinks
• table service, customer engagement and cash handling
• F&S, H&S, cleanliness
• team work and opening of restaurant including product presentation and stock management

Nottingham, England, United Kingdom

• team management up to 12 members along with company values and soft skills
• cash handling including opening and closing stores
• daily inventories, forecasting of production, deliveries
• scheduling rota with attention to work life balance
• quality checks
• management of COS and COL during the shifts

Manchester, England, United Kingdom

• FOH and BOH responsibilities with attention to company standards
• Food & Safety, Health & Safety, cash handling
• customer engagement, cleanliness, team work

Prague, Czechia

• quality and standard checks on daily basis, team management up to 15 members
• managing of COS and COL
• communication skills such as engagement with customers and theirs feedback, giving andreceiving positive and constructive feedback within team
• inventory of stock and deliveries
• management of facility area of the store
• inventory and stock purchasing

Prague, Czechia

• preparation of product with company standards in key branch
• Health & Safety, Food & Safety
• customer service (engaging with the customer, sales and representing company standards)
• on FOH and BOH positions opening and closing with attention to the cleanliness, cash handling
• training and coaching new and current team members, team work and motivation day to day
• support of management team

Athe Level 4 Diploma, Business Administration And Management, General, Pass

Esol - Level 2

Activities and Societies: English for speakers of other languagesThis annual course supported my development in English studies such as.

A - Level Or Equivalent, Accounting And Business/Management

Principal subjects: Economics Accounting Administrative & Computer Literacy English & Spanish language