Michaela Rapkova Email & Phone Number

Alsager, Gb

Manchester Area, United Kingdom

Manchester Area, United Kingdom

Altrincham, England, United Kingdom

Remote/Shipley

Achieved accuracy in records by providing day-to-day administrative support and by managing bookingsand off-hiring through implemented policies and procedures in company software system.• Effectively communicated with clients and suppliers regarding the extension or termination of hires.• Made periodic calls to suppliers to verify that their requests for vehicle hire are received and confirmed.• Managed and handled queries by phone, email, and chat in a timely and competent way. • Supported suppliers and customers with excellent customer service. • Processed changes, extensions, and cancellations on time.• Ensured Service Level Agreements are achieved.

Remote/Manchester

Performed as the first point of contact for online Well pharmacy by phone and messaging system. Worked with attention to detail to address complex urgent orders and prescription requests.• Developed secured relationships with patients, GP surgeries, and the pharmacy team.• Provided excellent care to patients and customers with a focus on quick resolution of urgent requestsand accurate information and updates about their orders and prescriptions.

Manchester, England, United Kingdom

Acted as the first point of contact for Transport Business Unit of Booking.com by phone, e-mail, and livechat to resolve complicated cases and queries such as sales, ongoing rental, and post car rental customer’s queries.• Founded and maintained secured relationships with stakeholders at all levels.• Ensured a high level of customer service. Performed as a knowledgeable and resourceful representativeof Booking.com. Met and exceeded Customer Satisfaction score targets across all channels. • Promoted effective solutions with an attention to improving sales by using internal systems and productknowledge, followed regulations by FCA in the UK. • Assisted with translations and other internal inquiries specific to the Czech and Slovakian markets.• Selected as a champion in a process mapping project within the customer service department to reduce representative’s tasks to efficient level.

Ashton-Under-Lyne, England, United Kingdom

• serving customers and product production according company standards • cash handling, opening and closing store with attention to cleanliness

Stalybridge, England, United Kingdom

• preparation and serving cold and hot drinks• table service, customer engagement and cash handling• F&S, H&S, cleanliness• team work and opening of restaurant including product presentation and stock management

Nottingham, England, United Kingdom

• team management up to 12 members along with company values and soft skills • cash handling including opening and closing stores• daily inventories, forecasting of production, deliveries• scheduling rota with attention to work life balance• quality checks• management of COS and COL during the shifts

Manchester, England, United Kingdom

• FOH and BOH responsibilities with attention to company standards• Food & Safety, Health & Safety, cash handling• customer engagement, cleanliness, team work

Prague, Czechia

• quality and standard checks on daily basis, team management up to 15 members• managing of COS and COL• communication skills such as engagement with customers and theirs feedback, giving andreceiving positive and constructive feedback within team• inventory of stock and deliveries• management of facility area of the store• inventory and stock purchasing• store maintenance such as equipment and customer’s area• stock management, budgeting and delivering KPIs to the GM and AM in monthly reporting• Health and Safety• responsibility for implementing and maintenance of LEAN Kaizen and Kanban for efficientprocesses and increasing cash flow in one of key store in Czech Republic

Prague, Czechia

• preparation of product with company standards in key branch• Health & Safety, Food & Safety• customer service (engaging with the customer, sales and representing company standards)• on FOH and BOH positions opening and closing with attention to the cleanliness, cash handling• training and coaching new and current team members, team work and motivation day to day• support of management team

Athe Level 4 Diploma, Business Administration And Management, General, Pass

Esol - Level 2

Activities and Societies: English for speakers of other languagesThis annual course supported my development in English studies such.

A - Level Or Equivalent, Accounting And Business/Management

Principal subjects: Economics Accounting Administrative & Computer Literacy English & Spanish language