Michaela Ross Email & Phone Number

● Maintained and updated rental agreements, contacting and notifying the customer of overdue rental vehicles and inquiring as to the expected date of return, and processed rental extensions● Greeted each customer with Aloha, and created a positive guest (customer) experience through the entire rental process and handled in issues if they were to arise● Oversaw the fleet health of 200 vehicles to determine when they were in need of oil changes, tire rotations, and safety tags● Communicated with my team of 5 associates on how to create the most efficient car rental process by maintain excellent customer service 100% of the time, to 100% of our customers

Kailua-Kona, Hawaii, United States

● Managed product levels, ensuring accuracy on inventory counts, and ordered products needed for the upcoming week.● Created a vision board for the store, with quarterly goals, and where the staff could write positive compliments to each employee on what they did exceptional for the day, this created an environment where every employee felt supported and heard, but also goal driven● Managed and lead shifts by putting our partners (employees) first, and creating an exceptional customer experience by building community relations, educating on our products, and demonstrating how we care for the products we are selling● Trained, developed, and ongoing supported learning and development of all team members by providing direct feedback, coaching, and mentoring

Keizer, Oregon, United States

Salem, Oregon, United States

• Handled routine picking, receiving, shipping, and packing functions in accordance with established work processes• Trained and mentored new employees by facilitating a 2-week training program to increase the associate’s daily performance goals• Proposed several ideas while in the Infocus committee that got implemented to make a safer work environment for the associates

Tigard

• Trained new employees how to prepare, cook, and cut pizzas up to companies’ policies• Communicated with customers regarding orders, comments, and complaints to provide excellent customer service• Verified that prepared food met requirements for quality and quantity to ensure health and safety for our customers and associates

Masters, Human Resources And Employment Law

Bachelor'S Degree, Sociology

Associate Of Science - As, Buisness