Michaela Sandoval Email & Phone Number

Las Vegas, Nevada, United States

- Manage and mentor a team of 70+ employees, fostering a culture of accountability and continuous improvement to uphold Prep Expert’s top 1% standards and operations in the College Test Prep industry- Direct new projects and product development initiatives, resulting in the achievement of critical milestones

Las Vegas, Nevada, United States

- Execute scheduling, payroll, staffing, and organizational tasks to optimize resource allocation, maintain a highly efficient workforce, and ensure seamless day-to-day operations

Philadelphia, Pennsylvania

• Led and maintained HipCityVeg’s brand standards of fostering a culture of healthy and sustainable living through serving fresh plant-based food in a fast-casual environment• Served as a role model for a team of 15 employees to produce high quality products while driving to exceed financial goals and maximize profitability in day to day operations• Controlled operational costs and labor budgets, inventory and ordering, managed food waste and recipe accuracy

Walt Disney World F&B Business Support

• Established guidelines and data setup for a new Point of Sale software integration for all WDW Restaurants and identified solutions for outlying exceptions that presented technology challenges• Aggregated and managed data into a highly organized migration methodology and strategy• Developed testing/audit/validation tools for records and processes to ensure a complete and accurate setup of the new system• Set up location level item combinations that represent valid redemptions under each of the various dining plans • Partnered with over 80 Front Line Area Managers to review valid and invalid item setups and discuss changes to current unique location practices

Magic Kingdom Restaurant Operations

• Led and motivated a diverse cast of over 250 Cast Members to exhibit excellent service and create magical moments for our guests while upholding them to the Disney standards of service and recognizing them for outstanding performance• Managed the day to day operation of a high-volume Quick Service Restaurant by making strategic business decisions using the Four Keys of safety, courtesy, show, and efficiency as a filter while keeping the best interest of the guest, the cast, and the business in mind • Monitored and reported on financial aspects of the restaurant such as the operational expenses budget, inventory levels, spoilage and variance figures, labor hours budget, and revenue goals

Magic Kingdom Restaurant Operations

-Modeled the Disney Leader Basics in order to illustrate my commitment to the Four Keys Basicsand Disney Heritage while leading in a unionized environment- Learned how to proficiently run the impulse operation of 13 food and beverage locations andcarts as the management intern- Organized outings, appreciation events, backstage tours, and holiday parties for Cast Members

University Of Nevada, Las Vegas

• Led and motivated a team of 8 members to increase awareness of the Disney College Program on the UNLV campus by executing marketing strategies set forth by our Recruiter and our team• Represented the Walt Disney Company by being a source of information for inquiring students and direct marketing tactics by organizing events and promoting the program

Lake Buena Vista, Fl

Restaurant Hostess

• Catered to the needs of guests at banquets, weddings, and meetings for up to 500 guests• Prepared tables, linens, buffets, and dining stations as stated in the Banquet Event Order • Served food and beverages in a safe and friendly manner, ensured guest satisfaction, and took corrective actions when necessary

Anaheim, California

Food Service Worker

Bachelor Of Science In Hotel Administration, Hospitality Management

High School Diploma