Michaela Santonastasio Email & Phone Number

Florida, United States

Cocoa Beach, Florida, United States

Orlando, Florida, United States

Sold attraction tickets and merchandise.Accurately and efficiently gifted guests at the end of the timeshare sales presentation, using P.O.S. System.Balanced money and ticket bank amounts at the beginning and end of shift.Handled discrepancies in gift offers. Resolved problems/complaints arisen from guests.Maintained and reconciled merchandise inventory on a daily bases.

Windermere, Florida, United States

Prepared social media campaigns for business (Facebook/Instagram).Handled effective database management of existing and potential clients to enable business expansion.Managed travel and expense reports and account documents. Condensed large amounts of data to most effectively present information.Developed new filing and organizational practices - cut operational costs by eliminating dependence on outside vendors.

Fire Island, Ny

Commack, New York, United States

Commack, New York, United States

Customer satisfactionOperated multi-line telephone system, POS system, and credit card machineMoney handling Phone and catering orders Food preparation and handling

Garden City, New York, United States

Actively involved in social media efforts. Posted live on social media during events and games.Participated in organizing/implementing team events ranging from 20 to 7 thousand people including Training Camp, Clinics and Game Days.Processed incoming and outgoing shipments of team merchandise and player equipment meeting strict deadlines. Assisted Equipment Manager with issuing and monitoring player equipment ensuring player needs were met.Maintained inventory of team merchandise with an accuracy rate of 100%.Successfully solicited donations from local businesses, schools and youth programs.Contributed to team community outreach programs enhancing community image.Conducted analysis of team and player statistics for team and league webpages.

Garden City, New York, United States

Researched and sorted prospects with a peak of 4,000 for potential ticket sales.Participated in developing and implementing new market strategies for the Long Island community contributing to increased revenue.Analyzed profit and loss (P&L) statements of ticket sales leading to improved marketing plans.Assisted in the renewal process of season ticket holders totaling 100 members.Created press releases for league and team webpages.Made outgoing cold calls successfully closing sales. Answered multi-line phone systems, taking messages and routing calls when necessary.

Adelphi University

Developed and implemented University 2017 social media/marketing business plan handbook. Received management recognition for effort.Planned and instituted campus events resulting in improved student participation.Monitored, tracked and managed University’s Twitter, Instagram, and Facebook profiles increasing student awareness.Researched new ways to engage and identity new social media networks increasing university community awareness.

Adelphi University

Developed and implemented promotional strategies and campaigns increasing student participation in social campus events.Created signage for digital screens on campus improving campus awareness.Managed and updated campus calendars across 7 locations.Initiated graphics for digital marketing and email marketing resulting in greater pupil involvement.Researched and implemented presentations for freshman orientation and business development meetings improving brand awareness.

Greater New York City Area

Customer service and sales, in person, over the phone, and through emailOpening and closing tasks: Back Office, registers and depositsVisual merchandising Sales transactions: used POS system to complete cash, credit, debit and online ordersOversee Sales AssociatesStock and inventory

New York, United States

New York, United States

Preparation of machinery and ingredientsProduction and packaging Maintenance Stock and inventory

Bachelor’S Degree, Business Management

Activities and Societies: American Sign LanguageMinor: Marketing

High School