Michaela Sheppard Email & Phone Number

Buford, Ga

Buford, Ga

SALES ASSOCIATE Generated over $325,000 in sales within first nine months as sales associate. Accumulated over $1.5 million in sales during my two years on the sales floor. Was promoted to key holder and was in charge of training new staff. Greet customers as they enter store. Engage them in conversation to determine what they are looking for. Provide information and knowledgeable recommendations. Engage in suggestive selling to increase average ticket. Close sales by overcoming customer objections by explaining the features and benefits of the product. Helped train new staff members on sales techniques and product knowledge as well as created training tools for sales associates to utilize. Assisted management with customer issues, scheduling, and operational protocols. Took the initiative to create flyers or associates to hand out as a prospecting tool in order to promote the business.Sales ManagerPromoted to sales manager within 2 years. First month in management, located in Athens, increased sales from 98% to budget to 104% to budget and consistently stayed over projected sales budget for 3 months until I was promoted to a larger volume store, located in Buford. Buford store had been consistently under company standards in metrics, I assisted with increasing the performance in each metric main one being SPG (sales per guest) which increased by 28%. Other metrics including bedding and Furniture Protection Plans increased by 67% and 32% over the previous year. Responsible for building and training sales staff. Support sales and customer service team with guest experience. Handling customer issues and complaints efficiently and with minimal loss. Dealt with conflict resolution between staff members. Promoted, developed, and prospected for private events in order to build sales. Created new and highly effective training materials to better equip the staff with product knowledge. Continued to improve and exceed sales and metric goals for the store.

Performed multiple administrative and customer service responsibilities to ensure efficient operation of pharmacy and medical supply company that fills local prescriptions and sells wheel chairs, catheters’ and other medical supplies.  Answered an average of 25 to 45 incoming telephone calls per hour, and assisted callers in a timely manner. Redirected calls to appropriate departments and took accurate messages. Answered callers’ questions and provided other assistance. Greeted customers and other visitors in person. Provided information about products and answered other questions. Connected visitors to appropriate staff person for further assistance. Routed delivery people and couriers to correct location.  Handled payments using point of sale (POS) system and related records. Entered patient information into database, adhering to legal requirements. Monitored and maintained supply inventory. Restocked to ensure proper supplies were always available. Managed vendor relationships. Reviewed cash and operations data to verify proper replenishment. Drafted weekly timesheets for 10 staff members. In charge of customer relations by following up with customers to ensure all needs were met as well as updated patient information in database.

Conyers, Ga

Handled sales transactions and provided customer service at busy restaurant. Trained new hires, and managed employees on shift. Thoroughly trained in customer service.

Bachelor’S Degree, Advertising And Marketing

Diploma, General Studies