Michaela Smotrich Email & Phone Number

United States

United States

San Francisco, California, United States

• Working with Back of House manager in daily receiving functions using SAP platform, inventory control & daily cycle counts, managing all inter-store transfers.• Web order fulfillment support & troubleshooting using Shopify platform.• Track and manage shipments, communicate logistical information within internal company channels.• Resolve issues with shipments and inventory, ensured accurate receiving and delivery.• Training and on-boarding new hires in department specific skills and functions, orienting new hireson company and store policies.

San Francisco Bay Area

• Analyzing sales data to project sales numbers; communicating with buyers about inventory levels,category availability and reconciling supply with customer demands.• Coordinating with marketing teams in creation and execution of promotional campaigns andcollateral.• Maintaining organization and productivity, managing daily projects and merchandising standardsthroughout the departments.• Creating effective and attractive workflow solutions on the sales floor.• Applying extensive technical product and merchandising knowledge in a large retail setting.• Managing customer facing simultaneously with projects in a high volume store.• Provide and improve exceptional customer and community experience by applying deep industry andproduct knowledge, and drive sales and return business.• Training and on-boarding new hires in department specific skills and functions, orienting new hireson company and store policies.• Directing junior staff in projects and daily tasks and SOPs.

Reno, Nv

• Creating customer outreach campaigns; collaborate with subject matter experts and assist in formulating and communicating complex technical matters to intended audiences.• Creating and managing marketing collateral, managing asset quality control and consistency.• Analyzing customer use cases and developing recommendations for targeted service offerings in the field of Data Science.• Perform competitive research and analysis under direction of company principals.• Build and maintain engagement with existing customers through email communications.

Redwood City Ca & North Lake Tahoe, Ca

• Executing daily store operation and management procedures.• Analyzing sales metrics, applying data in order to assess the sales team performance and success.• Compiling and reporting operational data to corporate office on a daily basis.• Handling merchandising and price management under corporate direction.• Setting staff schedule, sales goals and payroll budgeting.• Training and on-boarding employees.• Handling banking and register operations.• Managing shipping/receiving/inventory procedures.• Managing customer service procedures at the store.• Consistently top performer in sales quotas.

San Francisco, California, United States

• Effectively and efficiently managing online sales and customer support via daily email, chat and phone communications.• Managing constantly changing holiday promotions and inventory demands.• Applying company shipping policies and coordinating vendors shipments.• Handling customer returns, refunds, exchanges and other issues.• Managing high volume of customer contacts on a daily basis and contributing to meeting high salesgoals with other teams.

Redwood City, California

• Responsible for creating and designing collateral materials and involved in organizing and running marketing events.• Responsible for designing and creating signage throughout the store.• Assisting in promotions of on-going sales and company events.

North Lake Tahoe, Ca

Instructed various age groups (from 5yo to 75yo) basic beginner levels of snowboarding, as well as intermediate and advanced freestyle terrain park skills.Adaptive private lessons were offered for clients with special needs (physical and/or developmental).Completed Level I ASI Instructor certification.

Bachelor'S Degree, Communication And Media Studies

Graphic Design

High School Diploma

Bachelor'S Degree, Communication And Media Studies