•Provide services both in home and center•Maintain thorough objective session notes•Utilize techniques such as positive reinforcement and behavior modeling•Follow supervisors protocols and behavior plans•Implement behavior plans and track behaviors•Record and transfer data•Followed protocols when crisis behaviors occurs•Maintain HIPAA complacent guidelines

•Provided exceptional care to groups of up to twenty children between ages six months and thirteen years.•Cleaned toys, play equipment, dishes and other surfaces to keep the facility sanitary.•Managed member check-in procedures, and payments.•Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.•Answered calls in a pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.

•Remained calm and applied strong problem-solving skills•Restocked shelves, racks and bins with latest merchandise •Answered questions about current promotions and resolved issues according to store policies.•Provided every customer with professional and polite support•Counted cash, made change and applied coupons•Proactively engaged shoppers, providing assistance and information on merchandise and product features.