Michaela Tomaskova Email and Phone Number

Duties and responsibilities of Restaurant Manager• Ensuring the highest levels of customer service at all times• Managing food and beverage operations• Comply with all health and safety regulations• Identify customers needs and respond proactively to all of their concerns• Lead F&B team by attracting, recruiting, training and appraising• Working with clients to identify their needs and ensure customer satisfaction

Duties and responsibilities of HR Coordinator • Answer phone calls and responding to voicemail messages• Building productive, collaborative relationships with employees• File and maintain applicant interview documentation and records• File, track, and process employment applications• Create and type office correspondence using a computer• Communicate to all applicants receiving a job offer and the necessary documentation required to bring on first day of employment• Creating new employee personnel files• Design and update the display and content of employee communication bulletin boards (e.g., in regards to employment, recruitment, transfers, and promotions)• Reviewing resumes and applications sent in by job applicants• Maintaining employee files and the HR filing system• Advising employees and helping them make informed decisions about their careers.• Helping employees with benefit issues• Scheduling interviews for job applicants• Preparing badges, passes, and identification cards for staff• Assembling new hire information packs• Reviewing staff monthly vacation reports• Responding to applicants regarding job openings• Planning and coordinating HR presentations and training sessions• Writing up job descriptions• Preparing job postings for vacancies• Welcoming new employees and arranging induction programs for them• Carrying out employee background checks

Duties and responsibilities of F&B Host• In charge and responsible for the running of the bar and restaurant • Assisting with restaurant service when required• Answering telephone calls and dealing with telephone enquiries• Organising beverages, catering for board meetings• Liaising with colleagues to arrange travel and accommodation• Typing letters, emails, quotations, inputting data using a variety of software packages• Greeting guests and clients

Duties and Responsibility of F&B Hostess• In charge and responsible for the running of the Executive Lounge• Answering questions about what the hotel offers and the surrounding area• Ensure high standards and efficient service all times. • Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety

• Dealing with bookings by phone, e-mail, letter, fax or face-to-face • Answering face-to-face enquiries and providing information when required• Monitoring the open dining sections of the restaurant • Estimating wait times for guests• Monitoring the guest waiting list • Dealing with complaints or problems

• Sending emails and making telephone calls• Training employees to ensure the highest standards at all times• In charge and responsible for the running of the bar and the restaurant • Ensure the highest levels of customer service at all times• Ordering stock from suppliers• Prepare and serve drinks for guests in the bar • Assist with restaurant service when required • Responsible for the correct posting of bills• Organising meeting times/ meeting rooms• Responsible for answering the telephone and booking reservations• Answering face-to-face enquiries and providing information when required• Monitoring the open dining sections of the restaurant • Estimating wait times for guests• Monitoring the guest waiting list • Ensuring that the needs of the guests are met while they are waiting

• Dealing with bookings by phone, e-mail, letter, fax or face-to-face• Completing procedures when guests arrive and leave• Choosing rooms and handing out keys• Answering questions about what the hotel offers and the surrounding area• Dealing with complaints or problems• Assist in keeping the hotel reception area clean and tidy, at all times• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities