Michaela Villinova Email & Phone Number

Czechia

Hlavní Město Praha, Česko

Prague, The Capital, Czech Republic

London, United Kingdom

Onboarding of new accounts within the EMEA region (UK, Italy, Spain, Ireland, Sweden), carrying out Customer Due Diligence (CDD/EDD) while utilizing risk-based approach;Performing customer risk assessment, approving low risk accounts and escalating high risk accounts to Compliance Supervisor while clearly documenting and supporting judgements, decisions and rationale;Administering compliance obligations that correspond to each jurisdiction’s regulatory agencies;Liaising with the FCA, submitting new applications for various controlled functions and annual fee reports.

London, United Kingdom

Managing the London office with 120 employees, supporting other European offices;Liaising with all departments in the company on a daily basis, establishing a good rapport with key staff members;Booking business travel on behalf of the European offices - arranging flights, accommodation, transfers, cash advance etc.;Planning staff events such as the Summer and Christmas Party, bowling tournament, football tournament etc. including budgeting and all organisational details;In charge of the corporate credit card use, tracking all expenditures and getting the necessary expenditure approvals from the Heads of departments;Liaising with the landlords and all suppliers (in charge of the stationery supplies, coffee and water machine, managing the office cleaning contract etc.);Supporting the HR manager - onboarding new employees and payroll duties.

London, United Kingdom

Responsible for securing event and group business for the hotel, mainly from the UK market and helping to achieve events revenue forecast and room nights target;Managing a portfolio of clients – concentrating on a range of major event agencies and various market segments such as automotive and energy;Establishing and maintaining strong client relationships through face to face meetings, telephone and email communication as well as on site entertainment (fam trips and sales receptions/dinners);Helping to train and manage a Sales Co-ordinator who provides administrative support to the Sales Team;Liaising with various departments in the hotel on a daily basis;Representing the Sales and Marketing Department in the Green Team and helping to implement environmentally friendly and sustainable practices in the hotel.

London, United Kingdom

Responding to and managing telephone/email enquiries and conducting site inspections to secure event business for the hotel and helping to achieve events revenue forecast;Managing client relationships through sales calls and on site entertainment (fam trips and sales receptions);Drawing up proposals, guideline budgets, contracts and pro forma invoices and liaising with the Accounts Department on a daily basis; Tracking prospect, tentative and lost business using the Opera Sales & Catering system and Microsoft Excel; Data management and production of both internal and external reports (forecasts, month ends, Conference Bench);Keeping an efficient filing system needed in order to efficiently communicate with a number of clients at a time;Representing the Sales and Marketing Department in the Green Team and helping to implement environmentally friendly and sustainable practices in the hotel.

Prague, The Capital, Czech Republic

(Part-time)

Diploma In Naturopathic Nutrition, Human Nutrition

Master Of Science (Msc), Tourism And Hospitality Management, With Distinction

Main units: International Hospitality Management, Operations Management for the Hospitality Industry, Tourism Principles and Practice.

Bachelor'S Degree, Tourism And Regional Development

Main units: General economics and business units, as well as specialised units on Tourism and Regional Development and Business English.

Diploma Of The International Baccalaureate Organization