Michaela W. Email & Phone Number

San Francisco Bay Area

Coordinated executive schedules: Managed 3+ calendars across Bay Area offices, including scheduling meetings, travel plans, and arranging in-office catering. Recognized employee milestones by organizing birthday and work anniversary acknowledgments and gifts.Enhanced team communication: Utilized platforms such as Slack, Microsoft Teams, Smart Sheets, Asana, Google Chat/Meets, and Zoom to maintain consistent communication, prioritize needs, address inquiries, and ensure timely completion of… Show more Coordinated executive schedules: Managed 3+ calendars across Bay Area offices, including scheduling meetings, travel plans, and arranging in-office catering. Recognized employee milestones by organizing birthday and work anniversary acknowledgments and gifts.Enhanced team communication: Utilized platforms such as Slack, Microsoft Teams, Smart Sheets, Asana, Google Chat/Meets, and Zoom to maintain consistent communication, prioritize needs, address inquiries, and ensure timely completion of tasks.Delivered exceptional customer service: Managed over 50+ incoming and outgoing calls per week, ensuring a positive attitude and exceptional service. Efficiently transferred calls, provided resources and support to clients and partners, and coordinated with vendors for company event Show less

San Francisco Bay Area

Managed vendor relationships: Sourced and communicated with 20+ vendors to support tasks, including biweekly shredding of 100+ lbs of confidential documents, disposal of 5+ tons of e-waste, relocation of 20+ large furniture items, and donation of $500+ worth of school and office supplies to local nonprofits.Provided customer support: Assisted 15-20+ customers weekly via phone or email, supplying office needs, disposing of unused items, and setting up meeting rooms. Tracked service progress… Show more Managed vendor relationships: Sourced and communicated with 20+ vendors to support tasks, including biweekly shredding of 100+ lbs of confidential documents, disposal of 5+ tons of e-waste, relocation of 20+ large furniture items, and donation of $500+ worth of school and office supplies to local nonprofits.Provided customer support: Assisted 15-20+ customers weekly via phone or email, supplying office needs, disposing of unused items, and setting up meeting rooms. Tracked service progress through Smartsheets to ensure timely completion.Created engaging workspace: Formulated, drafted, and edited official signage for the collaborative workspace, approved by management, to encourage client interaction and enhance a positive, productive atmosphere. Show less

San Francisco Bay Area

Team Management: Trained and supervised a team of 7 to complete the daily objectives of servicing 20+ clients daily by preparing the braiding hair for each appointment a day in advance, including special hair treatments when requested, refreshments and supply preparation for our stylist team of 15. Inventory Tracking: Monitored and tracked current and incoming stock and shipments, as well as procuring special non-inventory items per special request of the client.Data… Show more Team Management: Trained and supervised a team of 7 to complete the daily objectives of servicing 20+ clients daily by preparing the braiding hair for each appointment a day in advance, including special hair treatments when requested, refreshments and supply preparation for our stylist team of 15. Inventory Tracking: Monitored and tracked current and incoming stock and shipments, as well as procuring special non-inventory items per special request of the client.Data Analysis: Conducted weekly root cause analysis of spending and processing proceeded to optimize workflow by 10% by initiating a budget plan, and updated team training Show less

San Francisco Bay Area

Administered custom lipstick services to 30+ scheduled and walk-in clients on a weekly basis while utilizing my knowledge of color theory to deliver the lipstick color that best suits the needs of the client.Attended company trainings and seminars to continue to provide accurate and up to date product and merchandise information to customers then proceeded to complete the transaction using the Revel checkout system.Remained adaptable to sudden changes in business needs such as… Show more Administered custom lipstick services to 30+ scheduled and walk-in clients on a weekly basis while utilizing my knowledge of color theory to deliver the lipstick color that best suits the needs of the client.Attended company trainings and seminars to continue to provide accurate and up to date product and merchandise information to customers then proceeded to complete the transaction using the Revel checkout system.Remained adaptable to sudden changes in business needs such as supporting large parties, overseeing inventory days when low staffed, along with being flexible with off days, and attending a nationwide event on behalf of BITE, while working with team members of different Show less

Certificate Of Completion, Cosmetic

High School Diploma, General Studies