Michaela Waters Email & Phone Number

London, Gb

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

* Identified, designed and delivered a one best way Business Continuity Model across all Group Operations Functions.* Maintain awareness of changes and projects that impact BC planning activity.* Business Continuity Management and Crisis Management conducted in line with Policy, Governance, Risk Appetite and Planning and Testing Principles.* Line Management for eight colleagues.

London, United Kingdom

* Ensured that a Business Continuity framework was in place and understood by all role holders.* Developed testing processes to assure non Group Recovery Site testing capabilities.* Developed processes to increase Recovery Site capability levels.* Maintain awareness of changes and projects that will impact Business Continuity planning activity.* Business Continuity Management and Crisis Management conducted in line with Policy, Governance, Risk Appetite and Group IT Planning and Testing Principles.* Map policy changes to Business Continuity Team processes and Group IT’s business model.* Maintained an awareness of internal and external Business Continuity practices* Undertook one of four IT Risk Partner roles assigned to the Verde project.* Line Management for five colleagues.

London, United Kingdom

* Integration Project – Embed Business Continuity across Lloyds TSB and HBOS.* Managed Group IT Business Continuity requirements to ensure compliance to all aspects of the Lloyds Banking Group Policy.* Ensured Group IT's Crisis Management framework remained fit for purpose. for purpose.* Evaluated the service offering of Business Continuity Planning against compliance and the capability to recover.* Transitioned the Business Continuity Team to a relationship focussed model.* Planned the execution of Business Continuity arrangements for the 2012 London Olympics.* Led the Design Authority and Tools and processes work streams for the 2012 Group IT Business Continuity Simplification Project.* Managed the rollout of the new simplified model across group IT.* Line Management for eight colleagues.

London, United Kingdom

* Created, maintained and delivered a Testing and Exercising schedule across Group IT in-line with Group policy.* Created, maintained and oversighted a Change Management process across the BCM team.* Provide Workload Management for four Continuity Partners.* Deputise for Business Continuity Manager.

London, United Kingdom

* Provided support to 120 Group Recovery Site Stakeholders in respect of contingency testing across the three recovery sites. Offering guidance and advice on the best solutions the Recovery sites are able to offer to meet the Stakeholders requirements.* Arranged and facilitated contingency testing as per the Group Level 1A policy.* Managed all aspects of Stakeholder take-on, from the initial query through to sign-off.* Other responsibilities include providing Management information to Group Business Continuity Management for the executive’s monthly report.

Gillingham, Kent

* Managed the Support helpdesk including logging calls from users and assigning these to members of the systems team, whilst trying to resolve as many of the calls as possible via the phone. Managed resolution times within the agreed SLA timescales.* Provided Desktop support for 400 staff. Which involved dealing with software and hardware problems, relocating PC’s between departments, administering NT/Vines Security and user profiles.* Other responsibilities included administering backup cycles and retrieval/storage of backup tapes from off site. Various Software Updates.* I also acted as a point of contact for BIT implementation procedures across the City Office environment. Managed all implementations through to resolution against agreed timescales.

Chatham, Kent

* Calculate Weekly/Monthly Consultants Headcount reports.* Statistical reports requested by the Government Statistical Service. (L2A/L2B forms).* Ad hoc reports responsible for analysing data and presenting information in response to ad-hoc requests from Directors and Managers.* Compilation and analysis of Monthly Management Information Packs.* Calculate and Distributed Monthly Departmental Information Packs within include Annual Percentage Turnover Figures, monthly % days lost due to sickness, Average overtime paid, Reason for Leaving graphs and currently staff listing.* Monthly Regional Information Packs including, Annual Percentage Turnover figures, monthly percentage days lost due to sickness.* Analyses of the monthly staff turnover/sickness, from this I produce statistics and graphs illustrating current trends.* Annual Review/Appraisal scheme – produced Appraisal request reports for Managers to complete, update calculations on Delphi system with new percentage increases, update all salaries overnight, and produce statistical information for Directors.

Aylesford, Kent

* Administration of Company Car Fleet ensuring vehicles were taxed, MOT’d, insured and serviced as required.* Issuing vacancy notices and processing applications, reference requests and offer letters.* Organising temporary staff for all departments to cover annual leave, maternity leave and sickness.* Providing comprehensive secretarial service for the personnel Manager including presentations, reports, general enquires, E-mail and time management.

Rochester, United Kingdom

* GEC-Marconi Avionics Limited employed approximately 3000 staff at the Rochester Site. Responsible for the daily running of the Personnel Records Department which included the maintenance of the personnel files and updating information on a McDonnell Douglas Computer using ISIS software.* Dealing with all aspects of redundancy procedures, including redundancy letters, assessment forms, raise all final paperwork.* Registered key holder for Personnel Records Department.