Michaela Weaver Email & Phone Number

Sensormatic Solutions powers retail operations and provides shoppers with experiences that are frictionless and personalized.Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey.Our connected, scalable solutions and strategic insights enable retailers to confidently move into the future, bringing together online, mobile and in-store shopping for easy, personalized, enhanced experiences that shoppers love.We help retailers to anticipate change before it happens, so merchandise is available, associates are informed and empowered, and shoppers can safely engage with flexibility and ease.

United Kingdom

Solihull

Responsible for all elements of client support for UK/ Ire and North America, focused on ensuring excellent customer service delivered to clients at all times.Client Relationship Management. Responsibility for team that supports all UK/IR and North America Clients - Analysts, Auditors and help desks technicians, ensuring increased Client Engagement and KPI , both Internally and externally remain a key focus for all.. Conduct Service delivery Reviews with key clients - ensuring protection of annual renewable income.. Manage the Global Client Satisfaction Survey for all regions, collating and presenting results to all regions and leadership team.. Mentor and develop team members to ensure high level of service given to clients at all times.. Develop close relationships with clients to identify areas of improvement in service and opportunities to increase product offering.. Manage third party suppliers ensuring best delivery and service to clients at all times.

Solihull

Manage the Client Support Department ensuring excellant customer service and operational delivery standards are met with optimum efficiency and economy. Also manage 3rd party suppliers ensuring SLA' met and exceeded

Weedon, Northamptonshire

Overall responsibility for leading and managging approximately 21 employess across 3 different teams, Customer Services /Admin, Stock Integrity and Client returns covering two sites and 5 clients.

Northampton, United Kingdom

•Responsible for managing and leading the Customer Service Team consisting of approximately 20 people operating across 15 clients and 9 locations nationwide, ensuring that a high level of service is delivered at all times to the clients

Northampton

•Responsible for the effective proactive management of the Customer Care team for Barclaycard Gold Customers on the evening shift that consisted of approximately 15 people.