Drawing on my extensive leadership skills and hospitality industry knowledge, I oversaw that day-to-day operations of the hotel and all departments. My role included guidance of the following departments: reception, sales, housekeeping, food and beverage, engineering, and on-site accounting. I prioritized having a high-performing team and continually focused on recruiting and onboarding skilled staff members. In addition to initial training, I provided ongoing coaching to help staff grow, leading to increased satisfaction, productivity, and retention. In addition to managing the hotel, I supervised the on-site bar and social venue through coordinating menus, purchasing inventory, managing point of sale system, and scheduling entertainment. This position included administration of profit and loss statements and asset and labor control in relation to annual and department budgets and forecasting.I brought value in the following ways... • Achieved increased year-over-year profit in 2019 with net profit gain of 11.62% and gross operating profit by 8.11%.• Developed budgets and revenue forecasts and monitored expenses throughout year to support financial success of hotel.• Led hotel team in earning 94% rating on Deloitte's LRA Worldwide Global Assurance Audit.

In my role as the General Manager, I coordinated all daily operations of the club, ensuring all amenities were ready for members and guests. I oversaw multiple departments, including fine dining, sales, special events, hotel rooms, accounting, payroll, and memberships. My role served as a liaison between the club, Board of Directors, members, staff, and the community. My leadership duties included the development and introduction of general operating and human resources policies to guide staff and monitored compliance. Additionally, I administered the commercial lessees, negotiated contracts, collected rent, and managed properties.A few key accomplishments include...• Launched multiple strategic improvement projects, resulting in reduced costs and increased profits, including net profit of 158%.• Coordinated large capital restoration project to restore Julia Morgan building in partnership with local historical conservancy.• Executed creating and oversight of annual budget and presented monthly and quarterly reports to Board of Directors.

In this unique role, I played an integral role as the pre-opening general manager and coordinated a seven-month rebranding of a lifestyle boutique hotel. In leading this project, I established and administered project timelines for the multimillion-dollar renovation project of the hotel, event facility and restaurant. I collaborated ongoing with the general contractor throughout the project to monitor the project status and oversee cargo deliveries. My focus included research of potential vendors and operating systems, selecting options in alignment with rebranding vision. I executed several financial activities, including development of an annual operating budget, incorporating cost controls, Profit and Loss, controlled labor, and forecasted revenue and expenses. Recruited and trained new staff members.I achieved the following as the General Manager... • Envisioned and led marketing efforts to create website for hotel and restaurant.• Collaborated with City of San Francisco to gain necessary permits for projects.• Created and introduced human resources procedures, benefits, insurance, and regulations.

Utilizing my strong management skills, I led all departments and functions of the hotel, including sales and marketing, engineering, accounting, housekeeping, guest services, banquets, and a full-service restaurant. This position included administration of profit and loss statements and asset and labor control in relation to annual and department budgets.Highlighted contributions from this role were... • Prioritized customer and guest satisfaction, leading to consistent achievement of 91% guest satisfaction rating and award of Most Improved Hotel, From Good to Great.• Increased year-over-year profitability for 4 consecutive years.• Mentored and coached staff ongoing, equipping them with the tools to succeed and resulting in team member satisfaction survey scores of 91% for 2 years.