Helping organizations and individuals optimize their lives through education and practical tools to address and improve health and wellness.

• Management of 170+ individual client accounts • Onboard new clients, ensure successful and consistent use of service, and extend client lifecycle through direct client support • Responsible for retention, inside sales, and new business development• Build and strengthen 1v1 client relationships and B2B relationships to achieve long-term partnerships • Work with sales and other internal teams to develop strategic marketing plans, operational processes, and ensure KPIs are met

- Provide oversight of the training department, and client customer care- Orientation, counseling, and assignment for Svetness Corporation Clients - Recruiting, training, hiring, and managing trainer team

• Implement and upkeep internal and external software system. • Improve acute, and long-term administrative and operational processes and procedures.• Develop and execute quality control systems in regard to client-services and internal reporting. • Manage daily operations and oversee trainers. • Recruit, hire, and train new team members.• Develop and implement internal and external engagement in the form of community boards, mentorship programs, and client/trainer… Show more • Implement and upkeep internal and external software system. • Improve acute, and long-term administrative and operational processes and procedures.• Develop and execute quality control systems in regard to client-services and internal reporting. • Manage daily operations and oversee trainers. • Recruit, hire, and train new team members.• Develop and implement internal and external engagement in the form of community boards, mentorship programs, and client/trainer performance-based initiatives. • Coordinate business operations between departments; lead and assist in the development of new markets/projects.• Strategize and implement internal and external marketing; manage relevant website updates and changes. Show less

Oversee daily operations including recruitment, training, and client communications. Analyze and improve existing processes while developing new procedures to ensure quality and consistency of service.

Assistant in general office tasks such as; file management, technical support, and meeting transcriptions. Provided basic legal research to support prominent cases for firm's attorneys, as well as filing legal documents for compliance with the city. General experience with land-use law and back office operations.

Case-work intern at Church World Service assisting in case management for clients, state and federal compliance, and employment and housing services. Assisted in cultural orientation and English classes as well as provided transportation for clients and managed basic secretarial tasks. Balanced a professional work environment with appropriate interpersonal dynamics across cultures and backgrounds.