Michaela B Email & Phone Number

• Conduct comprehensive training for new hires, ensuring proficiency in technical skills and successfulcompletion of training modules.
• Provide mentorship during call shadowing to enhance onboarding and deliver targeted coaching for team member development.
• Collaborate in the implementation of updated training procedures to align with industry standards andfacilitate continuous team education.
• Perform meticulous claims reviews and quality assurance for call handling, offering constructive feedback and compiling detailed reports for performance optimization.

• Managed a high volume of incoming calls, providing courteous and effective service by collecting information and addressing customer inquiries.
• Demonstrated strong problem-solving skills to resolve customer issues efficiently, with timely escalation for more complex cases.
• Exceeded daily performance benchmarks, maintaining exceptional call handling productivity and achieving high customer satisfaction ratings.
• Adhered strictly to company procedures and policies, maintaining detailed and accurate accountdocumentation for all interactions

Cosmetology

High School Diploma