Michael Abate

Michael Abate Email and Phone Number

Director of Client Services at Harris School Solutions @ Harris School Solutions
Michael Abate's Location
Clifton Park, New York, United States, United States
Michael Abate's Contact Details

Michael Abate personal email

n/a

Michael Abate phone numbers

About Michael Abate

Experienced software support and implementation director with a demonstrated history working with ERP solutions in both K-12 and corporate markets. An Accounting and Payroll/HR software professional with a Bachelor of Business Administration degree in Accounting. Skilled in Team Building/Management, Problem Resolution and Client Relation Management.

Michael Abate's Current Company Details
Harris School Solutions

Harris School Solutions

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Director of Client Services at Harris School Solutions
Michael Abate Work Experience Details
  • Harris School Solutions
    Director Of Client Services
    Harris School Solutions Dec 2022 - Present
    King Of Prussia, Pennsylvania, Us
    o Lead client services teams for multiple K-12 Enterprise products.o Focus on the overall value of customer relationships, including reference-ability, minimizing attrition and ways to drive incremental revenues from the customer base.o Resolving customer service-related issues and contributing towards overall customer service improvement.o Act as senior point of escalation for customer issues.o Set and monitor departmental goals to drive optimal performance within Client Services.o Regular process review to improve efficiency wherever possible.
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  • Armanino Llp
    Manager - Business Outsourcing Services
    Armanino Llp Apr 2021 - Dec 2022
    San Ramon, Ca, Us
    o Managed a team providing the implementation and support of Sage Intacct in the outsourced accounting practice.o Worked with software architects to develop scope of work and pricing for potential clients.o Projected Management of Sage Intacct implementation for clients, maintaining timelines and budget.o Performed accounting data conversion and integration within Sage Intacct.o Developed reports and dashboards for clients.o Provided ongoing support and training for Intacct to clients and the Accounting Outsourcing team.o Development of new processes and procedures for service delivery in addition to adoption of best practices.
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  • Bst & Co. Cpas, Llp
    Implementation Specialist
    Bst & Co. Cpas, Llp Aug 2019 - Apr 2021
    Latham, New York, Us
    o Facilitate kick-off sessions with stakeholders to review the scope of projects, set goals, and identify deliverableso Anticipate project risks and issues, address any challenges, mitigate risks, and escalate issues to appropriate parties where requiredo Perform accounting data integration into Sage Intaccto Configure system(s) based on discovery obtained during kick-offo Complete initial setup of third party applications (i.e., Bill.com) that the firm and the client will use to collaborate for ongoing financial reporting and document processingo Manage multiple projects at any given time and successfully deliver high-quality resultso Provide training for new clients in the use of shared software applications
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  • Harris Computer
    Application Consultant
    Harris Computer Aug 2015 - Aug 2019
    Ottawa, Ontario, Ca
    o Project Management for the implementation of WinCap, a comprehensive Financial and Payroll/HR management solution for NY School Districtso Train new and existing clients in the various WinCap software moduleso Provide support for clients throughout the implementation processo Assist clients with extraction and clean-up of data from prior applications for import into WinCapo Conduct product demonstrations for potential clients
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  • Weidenhammer Systems Corporation
    Application Specialist
    Weidenhammer Systems Corporation Jun 2013 - May 2015
    Wyomissing, Pa, Us
    o Project Management for NY implementations of the Alio suite of Financial Management and HR solutionso Worked with new clients to assist with data extraction, prep and upload to the new software packageo Trained new clients on use of all areas of the Alio Financial Management Software packageo Provided insight into NY State market needs, assisting with a marketing plan for bolstering saleso Created and maintained data used for marketing and demonstrationso Conducted product demonstrations for potential clientso Worked closely with the software development staff to accommodate NY State school district needs
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  • Management Advisory Group Of Ny
    Director Of Operations
    Management Advisory Group Of Ny May 2011 - Jun 2013
    o Directed the Business Office Operations line of services, including Payroll and Accounting serviceso Responsible for maintaining the operational efficiency of the company, targeting areas in need of improvemento Ensured that business policy and imperatives set within the company were accomplished by the staffo Developed pricing structures of products to assure profitability while maintaining customer satisfactiono Created marketing plans for continued business development while securing sales with potential clientso Assisted with ongoing recruitment and training of new staff
  • Finance Manager
    Director Of Application Support Services
    Finance Manager Mar 2000 - Apr 2011
    London, England, Gb
    o Directed the support and training of over 400 clients using the Finance Manager software suite for various functions including Payroll/HR Administration, Budget Development, Purchasing/Accounts Payable and General Ledgero Responsible for the coordinated management of all product implementations, beginning with development of an implementation plan and continuing through transition to existing support optionso Managed recruitment, training and evaluation of support staff in multiple officeso Assisted sales department with marketing plan development and product demonstrationso Coordinated and delivered training programs for all areas of the softwareo Responsible for product delivery, including both initial installation and maintenance releaseso Participated in ongoing development of the software based on user requested enhancements
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Michael Abate Skills

Training Project Management Business Analysis Management Process Improvement Team Building Databases Sql Payroll Business Development Finance Purchasing Troubleshooting Microsoft Office Saas Software As A Service Accounting Customer Satisfaction Sales

Michael Abate Education Details

  • Siena College
    Siena College
    Accounting

Frequently Asked Questions about Michael Abate

What company does Michael Abate work for?

Michael Abate works for Harris School Solutions

What is Michael Abate's role at the current company?

Michael Abate's current role is Director of Client Services at Harris School Solutions.

What is Michael Abate's email address?

Michael Abate's email address is mi****@****llp.com

What is Michael Abate's direct phone number?

Michael Abate's direct phone number is +151837*****

What schools did Michael Abate attend?

Michael Abate attended Siena College.

What skills is Michael Abate known for?

Michael Abate has skills like Training, Project Management, Business Analysis, Management, Process Improvement, Team Building, Databases, Sql, Payroll, Business Development, Finance, Purchasing.

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