Michael A. Email & Phone Number

Washington, District Of Columbia, United States

West Monroe is a national consulting firm that was born in technology but built for business—partnering with companies in transformative industries to deliver real, measurable results. Technology is who we are, it is not something we bolted on overnight, and we believe it is one of the greatest enablers of business value. That’s why we work in diverse.

Pace Harmon (acquired and now a part of West Monroe) is an advisory and management consulting firm focused on providing business support through the entire sourcing lifecycle for large-scale technology, outsourcing, network, and other complex transactions. We combine technical, operational, and supply chain capabilities to provide a high-impact, holistic.

Greater Atlanta Area

Established and managed the corporate program management and process improvement department. Key responsibilities included portfolio management, process design, systems selection, and workflow automation.

Greater Atlanta Area

Managed a department of five application developers and two system administrators supporting all 2,000 email users and multiple business applications. Interim IT Director and manager of eight department managers and over 150 IT employees.

Greater Atlanta Area

CRM Team Lead as part of a five year $300 million program. Key responsibilities included the redesign of global call center processes, the facilitation of scoping and planning exercises and the documentation of requirements for the consolidation of global call centers. Provided additional support for integration and user acceptance testing with the.

Greater Atlanta Area

Successfully completed numerous functional and technical projects for this rapidly growing start-up business telecommunications services company in support of pre and post IPO initiatives.

Mba, Computer Information Systems

MBA

Bs, Corporate Finance

Activities and Societies: Sigma ChiB.S. Finance