Michael Blue Email & Phone Number

United States

Execution Partner – Scope and Gain assignment of project resources with VP CXAssist Program Teams & Clients with TECHNOLOGY defining Technology Scope, Impact and ValueRepresent technologies across business lines (MSP, RPO & ETT)Collect Requests and perform Prioritization of tech initiatives & new functionalityLiaise with technology owners as necessary to project deliverable and change requests support

Sacramento, California Area

• Designs programs and align systems to allow customers to leverage outsourcing solutions thatsupport scalability, cost and compliance initiatives.• Develops and translates the requirements to internal teams to successfully implement and aidin the deployment of the design. • Review and analyze talent acquisition (contingent workforce) policies, practices, processesand technology infrastructure to assist in the improvement of business processes andsystems, recommending new systems or product upgrades to support the strategic objectivesof clients.• Creation of test plans, ensuring availability of SAAS test environment and leading thecustomer through the UAT process including documentation of findings and collaborationwith the SAAS partner on issue resolution and re-testing.

Sacramento, California Area

Employee of the month November 2018SOP Documentation creation for SAASPerform Vendor Management System (VMS) configurations for new and existing Clients by tracking configuration requests and corresponding core activities; interface with internal application users. Facilitate internal meetings and provide control versions of any necessary documents for meeting(s).Investigate and validate issues and concerns from internal users regarding configurationCoordinate, execute, and deliver multiple concurrent configuration administrative tasks

San Francisco Bay Area

Provided Tier 1 and Tier 2 technical support to users on software and hardware issuesPrioritized and escalated problems to Tier 3 level and followed up with solutionsWorked on a ticket systems and tracked help desk requestsAssistant to product team filing and analyzing bug reportsTeam lead for payment reconciliation issues

San Francisco Bay Area

Troubleshoot software issues with, Twilio, FastCall, Salesforce, Yesware, ZenDesk. Decrease inventory, application pricing, and licensing expenses by establishing standardization for applications, Mac desktops, and laptops.Improved network security by upgrading the system, applying patches and vigilant monitoring.Run SQL queries in DataClips for commissions of team membersUpdate, validate, and cleanse data sets for sales departmentTroubleshoot software issues with, Twilio, FastCall, Salesforce, Yesware, Zendesk. Onboarding & Off boarding staff members

IT & System support. Managed hardware, software, & communication networks Overhauled communication system for 15 locations allowing for higher efficiency in communication.Analyzed complex network telecommunications issues or problems, evaluated alternative solutions and made sound recommendations saving the company over $10,000 annually.Analyzed and defined user problems and/or requirements and developed efficient, cost-effective communication systems solutions, while communicating options and ramifications to CEO.Planned, designed, installed, troubleshot, and repaired LAN, WAN, and telecommunication hardware and software.Run operation reports and create dashboards for Operations & General ManagerCRM: Oversee customer issues, address complaints, facilitate solutions using ZenDesk

Bachelor'S Degree, Information Systems Management

Activities and Societies: Information systems management association (IMSA)

Full Stack Web Developer, Computer Software Engineering

Associate'S Degree, Human Behavioral Sciences