I leverage cutting-edge solutions to enhance and streamline corporate workflows utilizing breakout technologies such as AR, VR, and AI. My background in the information technology and services industry has equipped me with a robust skill set in various SaaS applications and a proven track record of guiding clients through the implementation technology lifecycle using agile methodologies.I am committed to continuous learning and growth, having recently completed a full stack web development bootcamp and earning my Scrum Master certification. My passion for emerging technologies drives me to consistently seek opportunities to expand my knowledge and skills, ensuring I stay at the forefront of innovation. I am open-minded and always eager to collaborate and learn from others in the field.Check out my portfolio: https://bit.ly/3WF2988
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Solutions EngineerPontoon Solutions Nov 2022 - Jun 2024 -
Global It Manager - Segment Lead (T&C)Pontoon Solutions Mar 2022 - Feb 2023United States
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Information Technology Business PartnerPontoon Solutions Jul 2021 - Jun 2022Execution Partner – Scope and Gain assignment of project resources with VP CXAssist Program Teams & Clients with TECHNOLOGY defining Technology Scope, Impact and ValueRepresent technologies across business lines (MSP, RPO & ETT)Collect Requests and perform Prioritization of tech initiatives & new functionalityLiaise with technology owners as necessary to project deliverable and change requests support
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Solutions ArchitectGeometric Results, Inc. Jun 2019 - Oct 2021Sacramento, California Area• Designs programs and align systems to allow customers to leverage outsourcing solutions thatsupport scalability, cost and compliance initiatives.• Develops and translates the requirements to internal teams to successfully implement and aidin the deployment of the design. • Review and analyze talent acquisition (contingent workforce) policies, practices, processesand technology infrastructure to assist in the improvement of business processes andsystems, recommending new systems or product upgrades to support the strategic objectivesof clients.• Creation of test plans, ensuring availability of SAAS test environment and leading thecustomer through the UAT process including documentation of findings and collaborationwith the SAAS partner on issue resolution and re-testing. -
Configuration SpecialistPro Unlimited Jun 2017 - Jun 2019Sacramento, California AreaEmployee of the month November 2018SOP Documentation creation for SAASPerform Vendor Management System (VMS) configurations for new and existing Clients by tracking configuration requests and corresponding core activities; interface with internal application users. Facilitate internal meetings and provide control versions of any necessary documents for meeting(s).Investigate and validate issues and concerns from internal users regarding configurationCoordinate, execute, and deliver multiple concurrent configuration administrative tasks -
Senior Support SpecialistTaskrabbit Aug 2016 - May 2017San Francisco Bay AreaProvided Tier 1 and Tier 2 technical support to users on software and hardware issuesPrioritized and escalated problems to Tier 3 level and followed up with solutionsWorked on a ticket systems and tracked help desk requestsAssistant to product team filing and analyzing bug reportsTeam lead for payment reconciliation issues
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Office Operations ManagerSourcery Technologies, Inc. Feb 2016 - Aug 2016San Francisco Bay AreaTroubleshoot software issues with, Twilio, FastCall, Salesforce, Yesware, ZenDesk. Decrease inventory, application pricing, and licensing expenses by establishing standardization for applications, Mac desktops, and laptops.Improved network security by upgrading the system, applying patches and vigilant monitoring.Run SQL queries in DataClips for commissions of team membersUpdate, validate, and cleanse data sets for sales departmentTroubleshoot software issues with, Twilio, FastCall, Salesforce, Yesware, Zendesk. Onboarding & Off boarding staff members -
Office Facilities ManagerParkwide Activities Llc May 2014 - Aug 2015IT & System support. Managed hardware, software, & communication networks Overhauled communication system for 15 locations allowing for higher efficiency in communication.Analyzed complex network telecommunications issues or problems, evaluated alternative solutions and made sound recommendations saving the company over $10,000 annually.Analyzed and defined user problems and/or requirements and developed efficient, cost-effective communication systems solutions, while communicating options and ramifications to CEO.Planned, designed, installed, troubleshot, and repaired LAN, WAN, and telecommunication hardware and software.Run operation reports and create dashboards for Operations & General ManagerCRM: Oversee customer issues, address complaints, facilitate solutions using ZenDesk
Michael Blue Education Details
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Information Systems Management -
Computer Software Engineering -
Human Behavioral Sciences
Frequently Asked Questions about Michael Blue
What is Michael Blue's role at the current company?
Michael Blue's current role is Designer | Developer | Experience Maker.
What schools did Michael Blue attend?
Michael Blue attended San Francisco State University, Free Code Camp, City College Of San Francisco.
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Michael Blue
Chief Experience Officer - Forté Homes - Certified Luxury Home Marketing Specialist™Paradise Valley, Az -
Michael Blue
Seattle, Wa -
Michael Blue
Seattle, Wa -
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