In my role as Product Manager overseeing both Self-Guided and Clinical teams, I spearheaded the successful launch of a transformative 0-1 B2B initiative and optimized the mental health provider experience. Through strategic leadership and collaboration, I achieved remarkable results, including generating over $1 million in recurring revenue within the first quarter of launching a pioneering enterprise solution. Notably, I improved user experience and revenue streams by optimizing key processes, resulting in a significant increase in session completion. Additionally, I drove product innovation by orchestrating the redevelopment of mobile apps for iOS and Android platforms, ensuring consistent user experiences and aligning with user needs. My approach, rooted in comprehensive user research and strategic planning, consistently delivered high-impact results and met business objectives.- Led the development and successful launch of an innovative enterprise solution, Talkspace Engage resulting in a significant revenue increase within the first quarter of its introduction. Clients included major enterprises in various industries.- Enhanced user experience and revenue streams by optimizing the therapy note submission process, leading to a noticeable increase in session completion rates across a large volume of sessions.- Significantly enhanced product performance by successfully addressing backend error rates and delivering valuable feature releases.- Managed the redevelopment of a suite of mobile apps for multiple platforms, ensuring seamless user experiences.- Spearheaded product innovation and alignment with user needs through strategic planning and collaboration across teams, resulting in the achievement of business objectives.

As the Product Manager of Reporting at Bravely, I spearheaded the development and design of our data analytics reporting, highlighting the positive impact of coaching and demonstrating return on investment for our customers. Through cross-functional collaboration and my expertise in data analytics, I successfully delivered a comprehensive reporting toolkit that not only accelerated report delivery but also enriched the data storytelling experience.- Designed and built a client-facing analytics report, enabling measurement of business impact, ROI, and improving decision-making.- Implemented a reporting system that streamlined reporting processes, enabling client success (CS) to deliver reports faster.- Managed web translation work for client, securing a multi-year enterprise contract as a result.- Spearheaded product discovery efforts, conducting user interviews and participating in reporting calls to inform new client app experience.- Established bug workflow for streamlined product/engineering bug reporting.

As a Product Support Lead at Squarespace, I successfully managed the product support strategy for our Commerce products, collaborating with cross-functional teams to ensure smooth product releases. By leveraging customer insights and analyzing data, proactive communication and partnership with engineering teams, I consistently resolved technical issues and contributed to an enhanced user experience.- Supported the successful releases of key features including the Etsy Product Importer, Member Areas, Product Reviews, and redesigned Commerce pages, ensuring seamless user experiences and driving business growth.

Specializing in event logistics and participant experience, I have played a pivotal role in managing essential infrastructure such as drink stations, medical stations, and directional signage, ensuring smooth navigation throughout event sites.- Orchestrated wayfinding and logistical strategies for high-profile events including the NYC Marathon, Brooklyn Half, and Five Boro Bike Tour, enhancing navigation and participant experiences across marathon, half-marathon, and city-wide cycling formats, ensuring seamless flow and optimal engagement for tens of thousands of participants and spectators.- Meticulously planned and implemented infrastructure layouts, strategically positioning signage and stanchions to ensure easy access, efficient participant flow, and effective direction for thousands of attendees, significantly enhancing event navigation.- Adapted event strategies in real-time to meet changing participant needs and conditions, swiftly addressing unforeseen challenges and ensuring the continuity and success of events, thereby maintaining high satisfaction levels among attendees.- Led teams of volunteers to manage resources and maintain clear paths, essential for ensuring both participant safety and satisfaction.