Responsible for getting (multiple) things done on time!Coordination with Sales, the customer, creative, engineering development and production departments to deliver customers product on time with excellence.!

User skills - desktop applications such as MS Office, internet browsers and company-specific applications.PC/Laptop Repair - Software, hardware repair, replacement and requested add-on.-Defining the skill-sets needed to perform different roles;-Performance assessments to determine the skills gaps between current and desirable learner skill levels;-appropriate mix of formal and informal development activities;ensuring the learning environment and resources support learner needs;designing course materials and other documents such as handouts and exercises;-preparing the learning environment and resources, including setting up IT equipment where appropriate;-delivering training programmes in an informal (e.g. Clients Homes-Supporting and coaching learners -Responsibility to ensure the repair of the computer’s hardware and software systems. - Replacing defective parts, removing viruses, spyware or Trojans that may be compromising the computer’s performance and security.-Upgrading and assembling computers fast pace that . Changing obsolete parts and finding the upgrades that best match the system are integral to maintaining computers in the long run.

Direct and monitor the ongoing delivery of field service and customer support activities for the company’s largest customer. Provided services in a manner consistent with company strategic priorities: high customer satisfaction; managed customer expectations. Helped contain costs to install and train, and helped reduce completion time of key activities. • Developed close relations with customer to retain current revenue and create new revenue for the customer and the company • Interfaced with Product Management & Development, Marketing, Service and Sales Management to correct internal software\customer issues.• Proactively over see customer operating system to insure current revision and disaster recovery are in place on a daily basis.

Served as a Subject Matter Expert for on-site Customer education, installation, support. advanced product installation, training, and support processes. Worked with a wide range of internal and external customers across company divisions to develop and implement procedures to ensure that deployment and support processes were consistently delivered. Utilized company project management tools to drive installation, training, and support of products and services.• Assisted in beta pilot testing and delivery on various product lines to validate delivery processes, cycle times, service level assumptions.• Provided detailed, consistent and timely training communication between the customer and the trainers.• Delivered new hire software and implementation training to incoming Reynolds & Reynolds field service associates. • Served as Subject Matter Expert in proprietary software applications.• Expertise on multiple proprietary software applications products (mentor level).

Served as sales associate for internal, retail and whole sale customer.• Managed inventory levels. • Worked closely with other departments to capture revenue.• Served as the HazMat / OSHA expert.• Helped owner open a new location.