• Provide second/third level technical support locally and remotely• Respond to all incoming contacts ( email/phone/ticket )• Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity• Troubleshoot software, hardware and connectivity issues remotely and locally• Understand and articulate root cause and resolution for previously unknown problems• Troubleshooting, software installation, system programming, and upgrade… Show more • Provide second/third level technical support locally and remotely• Respond to all incoming contacts ( email/phone/ticket )• Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity• Troubleshoot software, hardware and connectivity issues remotely and locally• Understand and articulate root cause and resolution for previously unknown problems• Troubleshooting, software installation, system programming, and upgrade locally and remotely • Maintain and support companies LAN,WAN environment• Monitor/troubleshoot server, network, and desktop systems. Ensure maximum availability and efficiency • Strong knowledge of MS Windows OS , Office applications and AD Show less

• Troubleshot and Fixed Asus tablet, laptops and desktops.• Provided technical support to Asus product users.• Troubleshot various problems on application, hardware remotely.• Provided Quality service for worldwide ASUS users and IT department.

• Provided technical support over 5000 global users remotely worldwide.• Provided technical support the migration from Novell to windows 2000 Active Directory Domain.• Created users and Group account on AD also computer and printer network account.• Created OUs for user, groups, computers and network printers.• Provided technical support the migration from Group wise email client to Outlook email client.• Provided technical support on Citrix, I-pass, VPN.• Provided… Show more • Provided technical support over 5000 global users remotely worldwide.• Provided technical support the migration from Novell to windows 2000 Active Directory Domain.• Created users and Group account on AD also computer and printer network account.• Created OUs for user, groups, computers and network printers.• Provided technical support the migration from Group wise email client to Outlook email client.• Provided technical support on Citrix, I-pass, VPN.• Provided support on resetting password for AD, Citrix, Novell, GroupWise users account.• Set File and Folder also print permission for users, groups and OUs.• Installed various applications, network printers and hardware remotely.• Troubleshot various problems on application, hardware remotely.• Improved the Quality service for worldwide users and IT department desktops and laptops users.• Liaison between Desk side support and support center Barrington. • Experience using tracking ticket software.• Created ticket if there was a problem not resolved remotely and assigned the ticket to the appropriate group with information the group could use to resolve the problems. Show less