Michaela Bressel Email & Phone Number

• The Student Services Concierge is the first point of contact for Kaplan students and is responsible for advising, counseling, and servicing students over the phone and email• Handle inbound customer support calls and e-mails related to admissions and post-enrollment inquiries• Research required information using available resources• Document all customer interactions in the appropriate databases• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution• Identify and escalate priority issues to ensure resolution

Las Vegas, Nv

Focusing on customers’ unique nutritional needs by providing personal attention to help achieve their wellness goals. Schedule and conduct personal wellness evaluations, documenting current health status and body statistics. Educate clients on developing proper habits to improve their healthy lifestyle. Prepare and conduct complex 12-week classes for group settings up to 40 students using layman’s terms to facilitate understanding. Author professional correspondence and presentations. Create special promotions, write/design marketing and advertising materials.

Work From Home

• Handle and carefully respond to all customer inquiries• Provide excellent customer service through active listening• Work with confidential customer information and treat it sensitively• Aim to resolve issues on the first call by being proactive• Appropriately communicate with customers

• Arrange routine and complex domestic and international business travel for air, car, hotel, limousine and rail utilizing the Sabre GDS • Provide consultative multi-country/multi-carrier routings for best fares and preferred carrier usage • Ensure optimum customer service while coordinating client travel policy responsibilities; effective use of computer systems and exceptional telephone service techniques. • Build and leverage relationships with peers while coordinating interdepartmental responsibilities • Research and resolve client inquiries • Complete special customer requests and maintain excellent client relations

Las Vegas, Nevada

• Resolve inbound customer service problems for high level consults and customer escalations by clarifying the customers and/or Customer Service Representative ask; determine root cause of the problem; select and explain the best solution to resolve the problem with CSR and/or customer; for all Expedia lines of business to represent Expedia with the upmost professional and positive manner.• Communicate company/vendor policies, reiterate legal scripts, and maintain quality standards• Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and craft appropriate resolutions, while retaining ownership of the issue.• Effectively resolves highly escalated issues and analyze to resolve root cause of customer concerns.• Establishes and maintains positive working relationships with agents, peers, management, corporate, network, coworkers, and partners.• Maintain confidentiality.

Las Vegas, Nv 89113

AS OWNER: Management of all business affairs, incl. record keeping, tracking, supply ordering, scheduling, customer service, kitchen duties (making shakes and other consumable products, cleaning), general maintenance of the location, training of new team members, conducting trainings in front of small and large groups.AS A COACH: Focusing on customers’ unique nutritional needs by providing personal attention to help achieve their wellness goals. Schedule and conduct personal wellness evaluations, documenting current health status and body statistics. Educate clients on developing proper habits to improve their healthy lifestyle. Prepare and conduct complex 12-week classes for group settings up to 40 students using layman’s terms to facilitate understanding. Author professional correspondence and presentations. Create special promotions, write/design marketing and advertising materials.

Perryton, Tx 79070

Supervised and assisted students with their tasks.Performed general office duties during off times.Followed the lesson plan for Grades K through High School in accordance with district's philosophy, goals and objectives.Met and instructed assigned classes in the locations and at the times designated.Established and maintained order in the classroom.Maintained a classroom environment conducive to effective learning.Took all necessary and reasonable precautions to protect students, materials, equipment and facilities.Assisted in upholding and enforcing school rules, administrative regulations, and School Board Policies.

902 Se 9Th Ave, Perryton Tx 79070

• Manage all aspects of day-to-day secretarial duties in an oilfield equipment manufacturing company:• Personal, written, and phone customer service• Basic accounting, AP/AR, payroll for up to 30 employees, invoicing, banking, record keeping, typewriting, client correspondence via phone and eMail, gathering documents for equipment sales, training of new office employees.

Perryton, Texas

• Custom graphic design for advertisement and general purposes, quick printing services up to poster size on diverse materials, publishing, digital photo editing, 1-hr film processing, digital photo editing, retouching and restoration.• After developing and implementing strategic marketing plan, purchased and self-taught the complete and successful operation of a $180,000 One-Hour photo lab. Processing of traditional and digital film media. Hired, trained, and supervised new employees to operate all office and equipment and provide excellent customer service.• Overseen all store front and photo lab operations and provide impeccable customer service, providing superior quality photographic products.• Processing of traditional film and digital medias, offering a large variety of output options; providing excellent service in digital photographic retouch and design• Hired, trained, and supervised new employees to operate all office and photo lab equipment and provide excellent customer service on a management level• Managed all aspects of day-to-day operations in regards to finances, accounting, invoicing, sub-contracting, budgeting, facility supervision and maintenance.• Design and print of a wide variety of custom stationary, brochures, marketing tools, and signage• · Certified Photographic Consultant (CPC); Member of The Photo Marketing Association International. The CPC is the highest professional recognition in the photo/digital imaging industry.

Perryton Tx 79070

Manage all aspects of day-to-day secretarial duties in a law firm, including personal and phone customer service, type writing, client correspondence, scheduling, and record keeping, gathering documents needed for court appearances, present legal documents to file at court house.

Clarksville, Tn

Engineering Services:• Subdivision planning and design, commercial lot planning and design, drafting of property boundaries, topographic surveys, grid maps and soil maps. Residential construction plans have included grading plans, site plans, utility plans, roadway plans, and general layouts.• Designated translator of drawings from internal computer program to MicroStation and vice versa, as required by the Department of Transportation.• Designs performed on computer and drawing board alike